Achieve More with Customer Support Blog

Find information-rich articles, how-to guides, and other useful tips on the blog.

Pinned Blogs

Here's what we've been up to recently.


Best Help Desk Ticketing Systems in 2022

Manage hundreds of customers while still meeting their needs and also automate simple tasks. This tool allows you to send prompt replies to your customers without the need for any human input. You can also collect valuable customer information using this software.


7 Best Ways to Provide Social Media Customer Service

Customers can get support through social media channels, like Facebook and Twitter. This helps businesses meet customers where they are and answer their questions quickly.


A Walkthrough into the Omnichannel Customer Experience

Customers are offered an omnichannel experience by a variety of channels that seamlessly connect, allowing them to pick up where they left off on one channel and continue on another.


10 Ways Technology will Impact the Future of Customer Service

Customer service has always been a component of companies, small or large. In order to offer the right customer service at the right time in a more personalised manner, the technology plays a key role.


5 Impressive Ways to Provide Chatbot Customer Service

Chatbots have been around for a long time, but the technology has been getting more advanced and more sophisticated. Chatbots can be used to solve customer queries, but also to provide general advice or even to sell products.

Recent Blogs

Here's what we've been up to recently.

Help Desk Vs Service Desk: The Difference

Although the help desk and customer service desks provide distinct services, there are many murky areas where they overlap. Understanding the services and how valuable they are to your business operations is critical.

Sep 21, 2021

10 Proven Ways to Handle Customer Complaints

Every organization that offers goods and services to the general public needs to hold their customers in high esteem. As long as customers keep patronizing your business organization, there are bound to be complaints. is a powerful software that can be integrated into the work process of the customer support representative to bring about efficient customer service delivery.

Sep 16, 2021

Customer Service: Skills and Qualities in 2021

Customer service is defined as the assistance and guidance that you, as a business, provide to those who purchase or utilize your products/services. This also applies to your potential customers! It's a mix of service and skillset: to provide the service, you'll need a team with the proper talents.

Sep 05, 2021

8 Reasons Why Customer Service is Important for an Organization

You should distinguish your brand and gain a competitive advantage over other brands with your excellent customer service delivery. The importance of customer service is enormous to the growth of the business. Find out how customer service plays an enormous role in uplifting your brand's reputation.

Aug 30, 2021

Six-Sigma Formula to Boost Your Support Operation

Nowadays, the majority of organizations are relying on the organic method in all their business activities. It not only helps businesses to get the prospect leads, but also expands your brand recognition across multiple geographies. In turn, this strategy will help you increase support operations by automating the activities, knowing the target customers, treating them as long-term partners.

Aug 25, 2021

10 Best Ticketing Software Every Business Should Use

Customer service that is second to none may win your clients' hearts and make you recognizable among your target demographic. Learn how ticketing software systems give agents with a variety of assistance and tools that encourage teamwork in order to respond to consumer inquiries.

Aug 23, 2021

10 Tips to Provide Self-Service with Knowledge Base Tool

Knowledge bases are becoming increasingly popular, and the reasons are numerous. Customer service is critical for every organisation aiming for customer support excellence, but it shouldn't be the only consideration. Sometimes the greatest approach is to empower your clients to help themselves by providing them with rapid access to information without the need for personal support.

Aug 18, 2021

10 Reasons to Use Customer Support Software

Customer support although important can be a very tedious process if not managed properly. Technology, through the presence of ticketing software, provides for a easier and effective way of dealing with customer issues. This article explores the need for customer support software and how it can benefit your business.

Aug 16, 2021

8 Best Customer Support Software Solutions Every Support Team Should Use

Impeccable customer service can win your clients’ hearts and make you recognizable within your target group. Read how customer support software systems provide agents with a wide array of support and tools that promote collaboration to address customer queries.

Apr 05, 2021

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