Offer your customers a channel to interact with you about their issues and problems.
Address and respond to clients' inquiries by converting the customer's email into a ticket with a unique ID.
Track all interactions and activities in one spot. Organize replies in an easy-to-navigate timeline that includes information about the tickets' status, activity history, and responses.
Send, schedule, and track emails for your clients with ease using SMTP relay. Just add the API key, configure it, and turn it on to transfer all of your client's emails.
Resolve the support issues received through email by prioritizing high, medium, and low tickets and assigning agents to work based on the priority for better service.
Set a due date for tickets depending on numerous parameters such as the ticket's channel, the customer who raised it, and its status under Service Level Agreements (SLA) to determine which tickets require immediate attention.
Add multiple email accounts to your helpdesk system, including Gmail and Outlook. Reply to tickets raised by your customers, and resolve their queries effortlessly.
500apps is exciting for companies that focuses on task and project monitoring for increased productivity. Looks great! It also has all apps in the same place, and we can use them in one go! Well done.
CEO at KPSYNCLAB
We are using 500apps for consolidated business growth. All the apps are very handy as we have the best customer success consultants working together with our Sales Director.
Christian Bjerre Nielsen
CPO at uQualio
Great Platform for a proper organised B2B and B2C experience with ease. Love this Responsive and very helpful support team. Great price and brilliant features.
I had a question about how to make the most of a campaign, and was helped in a very kind and gracious way. I learned something new.
Business owners can 500apps to get accurate, timely data that can help them make decisions better. 500apps aggregates the most accurate data and connects you with decision-makers and their confidants with ease.
Owner at Stonegye.digital