Offer your customers a channel to interact with you about their issues and problems.
Address and respond to clients' inquiries by converting the customer's email into a ticket with a unique ID.
Track all interactions and activities in one spot. Organize replies in an easy-to-navigate timeline that includes information about the tickets' status, activity history, and responses.
Send, schedule, and track emails for your clients with ease using SMTP relay. Just add the API key, configure it, and turn it on to transfer all of your client's emails.
Resolve the support issues received through email by prioritizing high, medium, and low tickets and assigning agents to work based on the priority for better service.
Set a due date for tickets depending on numerous parameters such as the ticket's channel, the customer who raised it, and its status under Service Level Agreements (SLA) to determine which tickets require immediate attention.
Add multiple email accounts to your helpdesk system, including Gmail and Outlook. Reply to tickets raised by your customers, and resolve their queries effortlessly.