Email Integration

for making the support system easier

Provide a platform for your customers and give them a medium, to address their issues and feedback effortlessly and more efficiently.

Email Integration

Enhance Email integration to your Customer Support

Offer your customers a channel to interact with you about their issues and problems.

email integration leave note
email to tickets

Email to Tickets

Address and respond to clients' inquiries by converting the customer's email into a ticket with a unique ID.

email ticket threads

Email Ticket Threads

Track all interactions and activities in one spot. Organize replies in an easy-to-navigate timeline that includes information about the tickets' status, activity history, and responses.

respond with email

Respond with Email

Send, schedule, and track emails for your clients with ease using SMTP relay. Just add the API key, configure it, and turn it on to transfer all of your client's emails.

prioritize tickets

Prioritize Tickets

Resolve the support issues received through email by prioritizing high, medium, and low tickets and assigning agents to work based on the priority for better service.

set up slas

Set up SLAs

Set a due date for tickets depending on numerous parameters such as the ticket's channel, the customer who raised it, and its status under Service Level Agreements (SLA) to determine which tickets require immediate attention.

multiple channels (gmail, outlook)

Multiple Channels (Gmail, Outlook)

Add multiple email accounts to your helpdesk system, including Gmail and Outlook. Reply to tickets raised by your customers, and resolve their queries effortlessly.

What is Email Integration?

Integrated email solutions combine systems, tools, and software to provide a streamlined process. For even more targeted, relevant, and efficient communications, marketers may combine their email service provider with systems like their CRM or point-of-sale system using these integrated email solutions.

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