Offer your customers a channel to interact with you about their issues and problems.
Address and respond to clients' inquiries by converting the customer's email into a ticket with a unique ID.
Track all interactions and activities in one spot. Organize replies in an easy-to-navigate timeline that includes information about the tickets' status, activity history, and responses.
Send, schedule, and track emails for your clients with ease using SMTP relay. Just add the API key, configure it, and turn it on to transfer all of your client's emails.
Resolve the support issues received through email by prioritizing high, medium, and low tickets and assigning agents to work based on the priority for better service.
Set a due date for tickets depending on numerous parameters such as the ticket's channel, the customer who raised it, and its status under Service Level Agreements (SLA) to determine which tickets require immediate attention.
Add multiple email accounts to your helpdesk system, including Gmail and Outlook. Reply to tickets raised by your customers, and resolve their queries effortlessly.
500apps is exciting for companies that focus on task and project monitoring for increased productivity. Looks great! It also has all apps in the same place, and we can use them in one go! Well done
CEO at KPSYNCLAB
We are using 500apps for consolidated business growth. All the apps are very handy as we have the best customer success consultants working together with our Sales Director.
Christian Bjerre Nielsen
CPO at uQualio
My chat rep (Safin) was super helpful and got my issues resolved immediately! I'm looking forward to getting my business started with 500apps!
Awesome customer service. Vicky is very helpful. Can explain and help me to troubleshoot my current issues. Thank you so much.
"SMBs' ultimate choice" - It was packed with features that addressed every need an organization could have. A wide variety of management functions are available, including human resource management, product management, time management, knowledge management, and client management.
UE (Small-Business User)
"Budget Friendly All-in-One Suite" - Our business has benefited from 500apps' ability to keep track of everything that is relevant. From managing customers and leads to keeping track of our customers.
Tejas (Mid-Market Consultant)
"Una Suite Perfecta para pequeños y medianos empresas" - Lo que mas me gusta es que puedes tener integrado, diferentes herramientas, tanto de productividad, marketing y ventas puedes gestionar así como diferentes herramientas que te ayudan a venta online, como el desarrollador de sitios web, o la optimizacion SEO a través de la aplicaciÃ³n Ninja SEO.
Cosmetics Marketing Administrator
Business owners can use 500apps to get accurate, timely data that can help them make decisions better. 500apps aggregates the most accurate data and connects you with decision-makers and their confidants with ease.
Owner at Stonegye.digital
Program Manager at Keystone
It is a great platform where I can manage everything regarding my business and customers. 500apps basically solved many problems of mine regarding managing inventory from different vendors, billing customers, sending emails to customers, and managing help desks for customers. I can manage my whole business with 500apps because it provides all the tools I need.
Assistant Manager at Quality CARE India Limited