Group Categorization
improve accuracy and concentrate on critical data
Group categorization helps in sorting tickets, creating unlimited groups and configuring multiple mails.
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improve accuracy and concentrate on critical data
Group categorization helps in sorting tickets, creating unlimited groups and configuring multiple mails.
Stay organized and on top of things with proper categorization of data.
Look at the assigned tickets for all team members and organize the tickets into four classifications based on their current states: new, pending , open, or closed.
Create roles for your team members with specific responsibilities and time frames. Assign the right tasks to the right people at the right time.
Configure different customer support emails to one place within support inbox so you don't have to jump from mail to mail, making it easier for you to take care of customers.
Here are the additional features to look at
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Acknowledge and respond to your customers’ issues quickly with advanced helpdesk automation software that will impress customers and prospects.
Generate advanced reports with enhanced customer service insights that accurately depicts all of your customer service data in real-time, anytime.
Contact management software with features that help you manage your customers information all at one place and grow your business.
Task Management is designed to help you to stay on top of deadlines and it makes sure that everyone is on the same page.
Set your team up for success by creating a system that minimizes time spent on routine tasks by creating a workflow for each repetitive tasks with Workflow Management
Classify the information you need into innumerable categories so that you can always find what you're looking for right away with Group Categorization.
Provide a feedback option by default in your service at all times which helps you to easily collect continuous customer feedback Feedback Management.
Create and categorize customized categories,priority tags to the appropriate tasks with help of advanced settings feature
Implement changes to a large number of tickets in a single swoop which will help to reduce mundane tasks and save resources with help of bulk actions
User Experience lets you enhances the user experience and customer satisfaction, resulting in an increase in the number of users
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