7 Best Help Desk Support Software for 2023
A system that enables you to create, handle, and track client concerns is known as a help desk support software. It equips your support staff so as to respond to inquiries, interact with clients, and work effectively with other departments team members.
Introduction to Help Desk Support Software
All incoming client conversations are organized in one place by customer service ticketing system, a well-liked corporate help desk support software. Help desk managers may keep an eye on client inquiries and track the productivity of their support staff. Top help desk support software solutions make customer assistance simple and enjoyable with features like automated responses, parent-child ticketing, shared inboxes, reports, and many more.
Features of the Best Help Desk Support Software
Integrate several channels to break down communication barriers and provide your support staff access to the history of customer complaints. You may increase your productivity and efficiency by using centralized data.
Routing, labeling, and ticket generation To organize and identify common concerns, just generate tickets, assign them to the appropriate team or user, and tag them.
Ticket reporting and tracking
Check your open, unresolved, and solved ticket count, the turnaround time for closing inquiries, and the team's overall performance.
Knowledge base management
For users who prefer self-service, provide quick answers by searching the knowledge base and refer them to articles. The smart suggestion features can also be used to retrieve pertinent data.
Integration with systems
Use the apps you already have to help customers. The majority of ticketing systems incorporate channels that you employ for client communication, allowing you to easily create tickets through that channel.
Here Goes the List of Best Help Desk Support Software
Help desk support software, Support.cc is the best choice for your business to address your customers' concerns to keep a better customer relationship, develop trust and loyalty with your clients, offer quicker resolutions to their problems, and keep them happy with your services.
Key Features of Support.cc
- Improve ticket management and sorting to better handle and manage customer support requests.
- Utilize our integration with live chat to provide immediate help and ticketing. Manage all customer support requests and responses to their questions.
- Utilize a self-service library in your customer care software to manage consumer requests pro-actively and handle issues before they become support cases.
- Create effective workflows and free your staff to concentrate on more important activities by customizing criteria and actions inside your customer support software.
- Analyzing data and coming up with process improvement ideas will help you gain important insights into your customer service efforts. To increase customer satisfaction, track and handle customer support concerns.
- Monthly at $14.99/user/month
- Yearly at $9.99/user/month
Your team can do more in less time with the help of helpdesk software, Zendesk's powerful automation features. Even AI-powered bots can be used to help consumers discover the right assistance and prevent users from having to repeat themselves a lot.
Key Features of Zendesk
- Create a specialized knowledge base and fewer service inquiries will come in
- Recognize consumer interactions with your company to enhance their experience.
- Utilize pre-built reports across all of your channels for customer service.
- Suite Team: $49/user/month
- Suite Growth: $79/user/month
- Suite Professional: $99/user/month
ProProfs offers a full range of ticketing system services. You also receive a knowledge base, live chat, a survey creator, and other features in addition to a ticketing system. Using features like private notes, parent-child ticketing, and prefabricated responses, your team can work together in real time.
Key Features of ProProfs
- Use smart chatbots to assist customers and provide more sales leads.
- user collision detection helps you avoid having many users work on the same ticket.
- View previous support conversations at a glance to obtain all the necessary background.
- Forever Free: Forever free with limited features
- Essentials: Starts at $10/user/month
- Premium: Starts at $15/user/month
One of the most popular ticketing tools, Freshdesk, enables your company to have deeper discussions with clients through a variety of methods. Your company can even introduce chatbots that are driven by AI to help clients quickly find the solutions to their issues or inquiries.
Key Features of Freshdesk
- Keep support tickets from opening again when customers praise you.
- To handle problems quickly, create scripted or pre-written responses.
- Get other teams' helpful suggestions and share ownership of the tickets with them.
Freshdesk Plans Include:
- Sprout: Free for multiple users
- Blossom: $15/user/month
- Garden: $35/user/month
- Estate: $49/user/month
Another excellent Service desk software is Zoho Desk, which may assist your company in maximizing the potential of client context to enhance the caliber of support discussions. In no time at all, users can communicate with clients using well-liked channels like chat, email, social media, phone, and websites.
Key Features of Zoho Desk
- Create a sizable online community of users and allow them to communicate with one another by integrating Zoho CRM to provide users with all the necessary context.
- Service level agreements (SLAs) should be created, and their violations should be tracked. Share automated alerts to let consumers know how their tickets are progressing.
- Keep your brand message consistent by aligning your support center with your business domain.
- Free: Forever free plan, limited to 3 users
- Standard: $12/user/month
- Professional: $20/user/month
- Enterprise: $35/user/month
For various teams, email accounts, and brands, you can quickly create multiple shared inboxes to keep everyone informed. Teamwork is elevated to a whole new level via help desk support software, Help Scout. Before responding, users can discuss tickets in private notes using @mentions. They can even build a sizable library of shared responses and quickly insert them into tickets.
Key Features of Help Scout
- Help articles can be easily enhanced with text, pictures, hyperlinks, videos, and tables.
- Activate prompted messages to onboard new clients and provide proactive support.
- Create reports on the number of discussions, the busiest times, and performance
- Standard: $20/user/month
- Plus: $35/user/month
- Company: Price available on request
Help desk support software, Jira is an effective platform for managing IT services that may be used to keep track of requests and incidents. Jira includes useful tools to assist you in achieving your objectives, whether you are a small firm trying to track incoming issues or an organization aiming to boost your support operations.
Key Features of Jira
- Utilize the Jira mobile apps to swiftly submit, approve, and resolve tickets.
- Create several SLA guidelines in accordance with your needs to keep track of deadlines.
- Create a gateway for employee self-service to lower the number of internal tickets.
- Free: Forever free for 3 users (offering limited features)
- Standard: $20/user/month
- Premium: $40/user/month
- Enterprise: Available on request
The best help desk support software like support.cc must be chosen for your company in order to deliver the highest level of customer and staff satisfaction.
To know more about how support.cc is the best help desk support software. Visit 500apps.com today!
Discover Why Support.cc Stands Out
Manage all your support tickets in one place
Provide multi-channel support via email, chat, call, knowledge base and social media
Create automation rules for faster resolutions and routing
Get a 360-degree view of customer data with CRM integrations
Enable self-support for your customers through brandable knowledge base
Organize tickets and follow-up on them using built-in task management
Integrate with built-in NinjaChat (live-chat software) and BotUp (AI Chatbot)
Generate customer service reports to identify areas of improvement
Unbelievable pricing - the lowest you will ever find
Everything your business needs - 50 apps, 24/5 support and 99.95% uptime
Join the SaaS Revolution
All-in-One Suite of 50 apps
Unbelievable pricing - $14.99/user
24/5 Chat, Phone and Email Support
Email Finder Author Finder Email Validator Email List Email Hunter Email Checker Email Lookup Email Extractor Email Address Finder Email Scraper Find Emails CRM Software CRM Sales CRM CRM Software Enterprise CRM Software Cloud CRM Software Sales Enablement Workflow Automation Retail CRM Call Center CRM Real Estate CRM Sales Engagement Software SDR Software Sales Engagement Platform Sales Qualified Leads Lead Management Tool Sales Tracking Sales Automation Outbound Sales Sales Prospecting Follow Up Leads Lead Management Call Center Software Call Center Software Outbound Call Center Auto Dialer Software Dialer Call Monitoring Automatic Call Distributor Answering Machine Detection Cloud Contact Center Software Virtual Call Center Call Management Time Tracking Software Time Tracking Employee Monitoring Time Tracker Time Tracking Software Timesheet Employee Time Clock Employee Tracking App Timekeeping Tracking App Time Clock App Applicant Tracking Systems ATS Applicant Tracking System Application Tracking System Applicant Software Recruiting Software ATS System Applicant Tracking Applicant Tracker Recruitment Software Candidate Relationship Management Systems Interview Assessment Tool Assessment Management Recruitment Software Video Interview Virtual Interview Coding Interview Interview Tool Online Assessment Employment Assessment Test Position Management Hiring App HRMS Software Human Resource Management HRMS Software HR Software Payroll Software Human Resource Software Employee Onboarding HRMS HR System Employee Management Document Management AI Outreach Service Lead Enrichment AI Email Writer Sales Pitch Writer AI LinkedIn Outreach SEO Email writer Backlink Email Writer LinkedIn Based Personalization LinkedIn Chrome Extension LinkedIn Leads Opening Line Writer Lead Generation Tool Linkedin Search Email Finder Prospect Lead Generation Sales Generation Data Enrichment CRM Integrations Technology Search Search with Email Integrations Website Search OKR Management Software KPI OKR Task Management Performance Review Employee Performance Evaluation Employee Review Performance Management System OKR Goals MBO Email Notifications Learning Management System LMS Elearning Enterprise Learning Management Professional Development Employee Training Learning Management System Learning Platform Asynchronous Learning Training Management Knowledge Management Chatbot Chatbot AI Chatbot Customer Service Chatbot Online Chatbot Create Chatbot Messenger Chatbot Chatbot Software Website Chatbot Software Survey Bot Bot Builder Help Desk Software Ticketing Tool User Experience Help Desk Software Ticketing System Helpdesk Ticketing System Feedback Management Service Desk Software Support Ticketing Software Helpdesk Support Software Customer Service Ticketing System Live Chat Software Customer Service Software Live Chat Software Live Chat App Live Chat System Website Live Chat Live Chat Tool Web Chat Software Live Chat Support Software Customer Service Tool Live Chat Service Customer Feedback Software Customer Feedback Survey Customer Feedback Management Software Feedback Management Tool Customer Satisfaction Survey Software Customer Feedback Management System Client Feedback Software Survey Analysis Feedback Survey Software Feedback Management System User Feedback Software Onboarding Process Customer Success Management Onboarding Process Workflows Customer Retention Customer Journey Onboarding Checklist User Segmentation Personalization Customized Templates Popup Builder Unified API Platform End To End API Management Unified API Control REST API Management Web API Gateway API Documentation API Management API Integration API Development Unlimited Projects API Gateway Single Sign on Solution Authentication Software Application Management Password Management SSO Configuration SSO Single Sign-On Access Management Easy Set-Up Single Login Secure Login Low Code App Builder App Builder Platform Low Code Application Platforms Low Code Development Build Your Own App Low Code App Software Drag And Drop Builder Custom Application Low Code Platform Low Code No Code Bespoke Software Third Party Widgets Custom Widget File Picker Playground OAuth Keys File Manager Website Monitoring Software Reporting Web Application Monitoring Website Monitoring App Monitoring Performance Monitor App Baseline Analysis Location Insights Alerting System Reporting Multi-Channel Notifications Wireframe Tool Design UI UX Project Management Mock Designer Wireframe Designer Website Mockup UI Prototyping Image Library Project Management Real-Time Updates Design UI UX Website Builder Website Builder Webpage Builder Website Creator Landing Page Creator Website Maker Blog Builder Ecommerce Website Builder Website Analytics Website Development Landing Page Builder Email Marketing Email Marketing Software Bulk Email Sender Automated Email Email Campaign Systems Email Automation Software Autoresponders Email Blast Service Email Marketing Email Marketing Automation Drip Campaigns Social Media Management Instagram Post Scheduler Social Media Analytics Social Media Management Social Media Planner Social Media Calendar Social Media Scheduling Social Media Listening Social Media Monitoring Social Listening Social Analytics SEO Software Keyword Tool Link Building Tool SEO Tool SEO Optimizer Website Audit On-Page SEO Broken Link Checker Rank Tracker Website Grader SEO Competitor Analysis Website Recording Website Analytics Click Tracking Usability Testing Website Monitoring Mouse Tracking Visitor Recording Session Replay Conversion Funnels Website Recording Website Visitor Tracker Website Personalization Tool Lead Generation Tool Popup Maker Lead Generation Software Popup Builder Website Personalization Software Lead Capture Software Popup Builder Lead Capture Tool Lead Generation App Website Personalization App Content Planning Software Content Planner AI Writer Social Media Content Planner Ai Content Writer Social Media Content Calendar Content Generator AI Blog Writer Content Marketing Software Social Media Calendar Social Media Planner Push Notification Push Notification Push Messages Push Notification Service Push Service Push Notification App Custom Notifications Mobile Push Notifications Push Notification For Website Push Notification Tool Push Notification Providers Hyper Personalization Email Marketing Template Countdown Clock Personalization Software Personalized Software Countdown Clock Countdown Timer In Email Personalization Tool Personalized Images Personalized Videos Conversational Chatbot PPC Management Software Keyword Research PPC Management PPC Marketing Keyword Finder Keyword Generator Shopping Ads Adwords Reports Keyword Research Tool Keyword Suggestion Tool Teamwork Collaboration Methods Team Chat Team Chat Software Collaboration Software Team Collaboration Team Communication Online Collaboration Collaboration Tool Teamwork Collaboration Virtual Communication Team Collaboration Software Virtual Phone System Virtual Phone Numbers Virtual PBX Toll Free Numbers Business Phone System IVR PBX Small Business Phone System PBX System VoIP Phone Cloud Phone Video Conferencing Video Conferencing Video Call Recording Virtual Conferencing Software Virtual Meetings Virtual Meeting Platforms Virtual Conference Platforms Online Conference Platforms Video Calling Software Cloud Meetings Video Conferencing Software Email Software Email Software Email Provider Software For Emails Hosted Emails Email With Domain Custom Email Address Email Hosting Business Email Address Email Encrypted Custom Domain Email Project Management Software Project Management Task Management Project Planner Project Management Tool Task Management Software Project Planning Software Project Management App Task Management App Project Management System Project Management Software Form Builder Form Builder Survey Builder Order Forms Web Forms Form Maker Form Creator Form Designer Survey Maker Survey Creator Custom Form Appointment Scheduling Software Appointment Scheduling Software Appointment Scheduling System Meetings Scheduler Appointment Scheduling App Online Appointment Scheduling Online Scheduling App Appointment Scheduler Appointment Booking App Calendar Scheduler Online Scheduler Robotic Process Automation Software RPA Tools RPA RPA Automation Robotic Automation Software Data Scraper Web Scraper Robotic Automation Website Scraper Business Process Automation Robotic Process Automation Business Process Management Workflow Management Business Process Modelling Business Process Automation BPMN BPM Software BPM Tool Business Process Management Workflow Software Workflow Automation Business Process Mapping App Integration Software Workflow Software Workflow App Workflow Automation Process Automation Application Integration Data Integration Tool Workflow Management Software Data Integration Software Workflow Tool Marketing Automation Electronic Signature Signature Maker Digital Signature Software Digital Signature Pdf Signer Esign Online Signature Signature Creator Sign Documents Online Electronic Sign E Signature