7 Best Top Help Desk Software In 2023

Top Help Desk Software

Any request gets entered into a digital ticket format that contains all of its related information, regardless of the channel your consumer uses to submit it. This comprises a summary of the request or issue, the customer ID, the time it was reported, the communication channel utilized, and the service representative who was given the task.

You should give this a lot of consideration when making your purchasing choice because how a system handles these tickets is what distinguishes it from other top help desk software. For instance, several top help desk software, like Freshdesk or Zendesk Support, provide social integrations that let users create tickets from inquiries and requests made on social networking platforms. This might not be a necessary feature for a business that only has an internal service desk software, but it might be for one that works with a sizable customer base.

Support.cc

Support.cc by 500apps is an all-in-one top help desk ticketing system that provides your customers with faster and more helpful support. You can manage tickets, track the status of their queries, and provide an inbuilt knowledge base to take care of all your customers' needs with little effort. It helps provide customer service, enhance productivity, increase customer satisfaction, and save time and money.

• Ticket Management
  Improve ticket management and sorting to better handle and manage customer support requests.

• Helpdesk Automation
  Create effective workflows and free your staff to concentrate on more important activities by customizing criteria and actions inside your customer support software.

• Advanced Reports
  Analyzing data and coming up with process improvement ideas will help you gain important insights into your customer service efforts. To increase customer satisfaction, track and handle customer support concerns.

• Workflow Management
  Establish a pattern for recurrent duties and concentrate on the main items on your agenda.

Pricing

Subscribers have access to 50 apps for $14.99 per month, plus a 14-day free trial.

GoTo Resolve

For SMBs, top helpdesk software called GoTo Resolve was created. It streamlines the helpdesk support software for IT workers by providing the resources required to interact, recognize issues, and address them more quickly. A zero trust architecture, conversational ticketing, and game-changing IT management and support tools are all combined into one streamlined application. It is easy to use, safe, versatile, and cost-free.

Best For

The potent, modern, cloud-based IT support and management tool GoTo Resolve was created for SMBs.

Pricing

• Free: $0/free
• Included: 3 users / Unlimited Endpoints
• Basic: $69/per month, billed annually. Starting at: 1 user/ 25 Endpoints
• Standard: $230/per month, billed annually

Zendesk

The industry's best customer service solution is provided by Zendesk. At any scale, it raises user productivity by 30% and customer satisfaction by 25% on average. One dynamic interface houses all of your client contacts and includes features like web widgets, pre-written ticket responses, and a complete customer history. Get going quickly and anticipate seeing results even sooner.

Best For

More than 160,000 businesses rely on Zendesk's customer service solution to create the greatest possible customer experience. Our software is strong and adaptable, and it can be scaled to fit any business' requirements.

Pricing

• Support only pricing starts at $19 per user/month
• Suite pricing starts at $49 per user/month
• Free trial available

Zoho Desk

The multichannel, context-aware top helpdesk software, Zoho Desk, has won numerous awards. Advanced multi-stakeholder process management, embeddable self-service, a potent AI assistant, and all the tools and context your teams require to provide first-rate customer care are all included in Zoho Desk. Years of expertise in developing, installing, maintaining, and supporting on-premises and cloud software are brought to the table by Zoho. For a head start on your operations, our free plan provides you with 3 users.

Best For

Customers-focused businesses with enthusiastic customer care staff and a high frequency of regular client contacts benefit the most from Zoho Desk. It fits several verticals and scales to any size.

Pricing

• Free - up to 3 users, forever
• Standard - $14/user/month
• Professional - $23/user/month
• Enterprise - $40/user/month
• A 15-day free trial is available

Genesys Cloud CX

With the Genesys Cloud CX platform, you have access to a comprehensive cloud help desk solution that streamlines the receipt, processing, and resolution of issues. Give your staff a user-friendly interface that can manage every type of communication, including voice, chat, email, text messages, and more. It effortlessly integrates with CRM platforms for effective routing and automated logging. Your ability to meet and exceed customer support requirements is ensured by weekly feature releases.

Best For

Businesses of all sizes are searching for a radically simple, all-in-one cloud contact center solution.

Pricing

• Cloud 1: $75USD/ user/ month
• Cloud 2: $110USD/ user/ month
• Cloud 3: $140USD/ user/ month
• Enterprise-level planning

Bitrix24

The top helpdesk software includes the free helpdesk and contact center program Bitrix24. It is used by 8 million businesses both on-premises and in the cloud. You can engage with your customers using our free omnichannel contact center's live chat, email, phone, social networks, and mobile messengers. Teams of up to 12 support users are 100% free.

Best For

Bitrix24 is the ideal option for all kinds of businesses. Sales, marketing, project management, human resources, and more departments can all find something useful in it.

Pricing

• A 30-day free trial is available
• Free plan for starter business tools
• Cloud Basic: $61/month
• Standard: $124/month
• Professional: $249/month
• On-premise Business: $2990 (one-time license)
• Enterprise: $24990 (one-time license)

ThinkOwl

ThinkOwl is a one-stop shop for all of your customer service requirements. ThinkOwl is a cloud-based platform with solutions driven by AI that automate every workflow, from ticket management to client happiness. In order to give your customers the greatest experience possible, you may do many other things as well. You may automate regular tasks on the go, substantially reduce burden, increase user productivity, improve service efficiency, and do many other things.

Best For

Businesses that deal with the public require omnichannel contact centers and customer experience solutions.

Pricing

• Free: €0 max. 5 users
• Standard: €42 /user/month
• Professional: €79/user/month
• Enterprise: €149/user/month
• Enterprise Plus: €199/user/month

Summing It Up

We explored the list of top help desk software systems.

• What is the top help desk software?
• Why did it start to exist?
• What tasks and procedures does top help desk software perform?
• Why has it become so important to customers these days?

The top helpdesk software is compared, along with the key characteristics, attributes, advantages, and disadvantages of help desk systems, to enable a better choice in accordance with business needs.

We learned particular information about each piece of software, including the official URL, the dashboard's appearance, its description, its features, its advantages, and its pricing. It is without a doubt evident that this top helpdesk software has boosted customer satisfaction while strengthening client-customer connections.

Overall, it can be said that top help desk software has benefited businesses and customers because work processes are now a lot smoother and simpler.