Helpdesk Automation Software

to makes agent's and support team's work easy

Acknowledge and respond to your customers’ issues and complaints quickly with advanced helpdesk automation software that will impress customers and prospects.

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Helpdesk Automation Software

Easily Automate Your Processes With Helpdesk Automation Software

Automate your support process with a visual workflow editor, trigger notifications, and take action before they even contact you.

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create flows

Create Flows

Automatically address all feedback, especially negative feedback, immediately to ensure it is attended to before it escalates or is seen by other customers or prospects. Negative feedback acknowledged and responded to can promptly turn a negative customer experience around appropriately.

automated responses

Automated Responses

Automate answers to repetitive questions and use them to speed up your response time. Let agents can focus on helping customers instead.

set rules and triggers

Set Rules and Triggers

Set conditions to automatically sort tickets as they enter your system based on the rules you set for their inquiry. Apply your established rules to tickets as needed, according to triggers you can control, so that actions occur automatically through scripting whenever tickets meet given conditions.

zapup nodes

Zapup Nodes

Automate with a simple visual drag-and-drop builder and receive real-time updates to keep track of all the activity in a single log with no delay.

What is Helpdesk Automation Software?

Helpdesk automation software is a cloud-based platform that enhances and simplifies your help desk, customer support, and it process. It enables you to provide better service and reduce costs by automating admin tasks, such as assigning tickets to the right people and ensuring all requests are logged. Help desk automation tools enable companies to automate the ticket process and customer updates to bring customer service to a new level. In addition, they can send customer surveys automatically to collect customer feedback to analyse the performance of your agents and provide training if necessary. With real-time tracking of customer interactions, this software makes it easier to communicate with customers and share knowledge. Learn more about helpdesk automation software.

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What our customers say

I chose 500apps because of their value and incredible superior customer service. They really care about small-to-medium sized organizations like ours, whether you're very CRM experienced or lightly so. Every business needs a CRM these days. Compared to HubSpot or Fusion Marketing, they really present a better value and are quite robust yet simple to use. Very pleased!

I love 500apps. It's a perfect solution for startups. The price is right and the system does all I need it to. I had a small issue and called the customer service line. I was really impressed being able to speak with the team all the way from Australia. They resolved my issue immediately and were very nice to deal with. I highly recommend this solution. 500apps is excellent for startups who can't afford the high prices of alternative solutions out there.

500apps is a pretty compressive system for a good price. Plenty of integrations. Sales, marketing and help desk automation. I love that it integrates with IMAP and the chrome widget is brilliant for pulling in LinkedIn data. I've found the customer service incredibly responsive. These guys really care about their reputation.

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