Helpdesk Automation Software

to makes agent's and support team's work easy

Acknowledge and respond to your customers’ issues and complaints quickly with advanced helpdesk automation software that will impress customers and prospects.

Helpdesk Automation Software

Easily Automate Your Processes With Helpdesk Automation Software

Automate your support process with a visual workflow editor, trigger notifications, and take action before they even contact you.

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create flows

Create Flows

Automatically address all feedback, especially negative feedback, immediately to ensure it is attended to before it escalates or is seen by other customers or prospects. Negative feedback acknowledged and responded to can promptly turn a negative customer experience around appropriately.

automated responses

Automated Responses

Automate answers to repetitive questions and use them to speed up your response time. Let agents can focus on helping customers instead.

set rules and triggers

Set Rules and Triggers

Set conditions to automatically sort tickets as they enter your system based on the rules you set for their inquiry. Apply your established rules to tickets as needed, according to triggers you can control, so that actions occur automatically through scripting whenever tickets meet given conditions.

zapup nodes

Zapup Nodes

Automate with a simple visual drag-and-drop builder and receive real-time updates to keep track of all the activity in a single log with no delay.

What is Helpdesk Automation Software?

Helpdesk automation software is a cloud-based platform that enhances and simplifies your help desk, customer support, and it process. It enables you to provide better service and reduce costs by automating admin tasks, such as assigning tickets to the right people and ensuring all requests are logged. Help desk automation tools enable companies to automate the ticket process and customer updates to bring customer service to a new level. In addition, they can send customer surveys automatically to collect customer feedback to analyse the performance of your agents and provide training if necessary. With real-time tracking of customer interactions, this software makes it easier to communicate with customers and share knowledge. Learn more about helpdesk automation software.

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