Helpdesk Automation Software

For Improved Customer Experience

Acknowledge and respond to your customers’ issues and complaints quickly with advanced helpdesk automation software that will impress customers and prospects.

Helpdesk Automation Software

Easily Automate Your Helpdesk Processes

Create triggers, responses, workflows and more with few clicks for better helpdesk automation to resolve customer issues.

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automatic feedback

Automatic Feedback

Automatically address all feedback, especially negative feedback, immediately to ensure it is attended to before it escalates or is seen by other customers or prospects with helpdesk automation feature. Negative feedback acknowledged and responded to can promptly turn a negative customer experience around appropriately.

rapid responses

Rapid Responses

Automate responses to quickly answer questions, provide relevant content, send emails and more. Helpdesk automation with immediate responses based on pre-written, canned content will tell your customers that their issues are important to you and that you will be able to help them promptly.

workload management

Workload Management

Helpdesk automation will help you manage your team's workload substantially. By spreading the work evenly among team members and distributing specific tickets to experts who are better suited to handle them, eventually helps in reducing everyone's workload.

workflow conditions

Workflow Conditions

Set conditions to automate helpdesk processes by establishing rules for inquiries as they enter your system. Apply your established rules to tickets, as appropriate, to select triggers to start actions for each of your helpdesk automation based on the conditions set by you.

What is Helpdesk Automation Software?

Helpdesk automation software is a cloud-based platform that enhances and simplifies your help desk, customer support, and IT processes. It enables you to provide better service and reduce costs by automating admin tasks, such as assigning tickets to the right people and ensuring all requests are logged. Help desk automation tools enable companies to automate the ticket process and customer updates to bring customer service to a new level. In addition, they can send customer surveys automatically to collect customer feedback to analyse the performance of your agents and provide training if necessary. With real-time tracking of customer interactions, this software makes it easier to communicate with customers and share knowledge. Learn more about helpdesk automation software.

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What our customers say

I chose 500apps because of their value and incredible superior customer service. They really care about small-to-medium sized organizations like ours, whether you're very CRM experienced or lightly so. Every business needs a CRM these days. Compared to HubSpot or Fusion Marketing, they really present a better value and are quite robust yet simple to use. Very pleased!

I love 500apps. It's a perfect solution for startups. The price is right and the system does all I need it to. I had a small issue and called the customer service line. I was really impressed being able to speak with the team all the way from Australia. They resolved my issue immediately and were very nice to deal with. I highly recommend this solution. 500apps is excellent for startups who can't afford the high prices of alternative solutions out there.

500apps is a pretty compressive system for a good price. Plenty of integrations. Sales, marketing and help desk automation. I love that it integrates with IMAP and the chrome widget is brilliant for pulling in LinkedIn data. I've found the customer service incredibly responsive. These guys really care about their reputation.

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