Introduction to Website Ticketing System

Website ticketing systems come in a wide variety and each has a unique set of capabilities. While some systems are more specialized, others are more broadly applicable. Website ticketing systems are made to assist firms in managing their consumers and inventory. No matter what kind of website ticketing system you select, it's critical to pick one that satisfies the particular requirements of your company. You may streamline your ticketing process and increase your bottom line by putting the appropriate website ticketing system in place.

Must-have Features of a Great Website Ticketing System

Some or all of the features covered in this article are present in the finest website ticketing system.

Ticket Automation

A component of automation should be included in every website ticketing system because it frees up your customer service employees to focus on other responsibilities. Your staff should be reminded by ticket automation when a response is required, how to route tickets to particular users, and much more.

Service Level Agreement Information

Without a help desk ticketing system, employees must gauge based on business policy and personal preference if a ticket is urgent. With an SLA, it’s easier for businesses to prioritize or deprioritize tickets while avoiding service level agreement violations simultaneously.

Ticket Templates

One of the most laborious steps in the help desk process can be made simple with the use of templates. The option to add and create several templates will help you respond more quickly because no two tickets are the same. For more complex answers, you can combine templates.

Ticket Status Options

Not all tickets fit into the "open" and "closed" categories; some are inactive or need follow-up from the consumer or more information. Website ticketing systems for managing help desk tickets offer customisable choices for ticket status, which can also send emails when the status changes.

Features of a Website Ticketing System

Individual Ticketing Queues

For all of their responses, many organizations use the same ticketing queues. Sadly, this may slow down your response speed and lengthen the time it takes to respond. Your staff can more efficiently organize tickets with individual queues, speeding up the process.

Inventory and Product Association

The item number or a precise description of the goods are frequently left out when a consumer asks your support desk a query about it. Systems for tracking help desk tickets might link the customer's purchased item to their ticket, reducing misunderstanding.

Customer Ticket Pages

The more familiar your staff members are with your clients, the simpler it will be for them to resolve their problems. The ability to categorize customers by number, name, or keyword as well as information about their open tickets and satisfaction level is provided by the website ticketing system.

Check out the Best Website Ticketing Systems

Here’s a list of software that can level up customer service for your business.

Support.cc

An all-inclusive helpdesk tool like Support.cc can help you establish a reputation for offering top-notch customer service. It also makes managing your problems and relationships easier. All of your contacts' information is centrally stored by this service desk software, making it simple to keep track of, manage, maintain, and update as necessary.

Key Features Included
  • Utilize a single dashboard to manage and address inquiries from emails, calls, live chats, tweets, and WhatsApp.
  • With a brandable knowledge base, you can give your consumers simple access to information.
  • Automated SLA procedures allow you to keep an eye on your most important customer service indicators.
  • With built-in CRM.io or 30+ CRM integrations, keep track of your clients' support interactions.

The Best Website Ticketing Systems

Freshdesk

One of the top support ticketing software is Freshdesk. In terms of features and ease of use, it is on par with Zendesk. It is also quite simple to use and manage. Freshdesk gives your support team the tools they need to handle complaints effectively while enabling your customers to submit issues with ease.

Pricing
Freshdesk is free to use, with plans varying from $15/month to $79/month.

Zendesk

Zendesk is a cutting-edge software package made to meet the requirements of the client, agent, and manager. Customers can submit their tickets through a variety of methods thanks to its user-friendly UI .Managers can access pertinent metrics and data, threaded group conversations, and customer profiles for agents.

Pricing
Zendesk starts at $49/month.

ServiceDesk Plus

ServiceDesk Plus by Manage Engine is a user-friendly application for IT and customer management that has a wealth of sophisticated capabilities. You can use its multi-channel assistance, which functions on practically all platforms, manage client accounts and contacts, set up a customer self-service portal, and access a wealth of information directly from the help desk. You can submit your information and need to receive a customized quotation for pricing information. However, before subscribing, you can test the service over a brief free trial.

Pricing
You can request a price quote after the free trial period of ManageEngine ServiceDesk Plus has ended.

osTicket

The most well-known open source ticketing system is called osTicket, and it is available in two formats: hosted and downloaded. The downloaded version must be hosted on your own server and is free. The hosted version, known as SupportSystem, is a for-profit ticketing service with managed cloud hosting's dependability and security.

Pricing
osTicket is free.

HESK

A free help desk programme is called HESK. It contains functions including ticket submission, file uploads, spam filtering, email notifications, knowledge base, access controls, pre-written responses, reports, and star ratings, among others.

Pricing
HESK starts at a one time fee of $39.95.

Spiceworks

Spiceworks is a free software package for businesses and IT specialists. It provides a variety of tools, including network management, help desk software, questions and answers, etc., to make IT job simpler. Its help desk software comes with tools like ticket organizing, knowledge base, and the ability to submit tickets by email or a web portal.

Pricing
Spiceworks is free.

Request Tracker

A free and open source problem tracking tool is called Request Tracker. It has a tonne of features, including a dashboard, relationship graphs, a mobile-friendly design, time tracking and reporting, email encryption with PGP, branding and personalized themes, a knowledge base, and more.

Pricing
Request Tracker starts at $125/month.

Vision Helpdesk

A multi-channel web-based helpdesk programme is called Vision Helpdesk. It separates from the competition because of special features like Satellite helpdesk, Ticket billing, and Blabby. Even better, it connects several helpdesks to a main helpdesk. It is available for mobile use and its functions can be expanded utilizing modules and app connections.

Pricing
Vision Helpdesk plan starts at $12/agent/month.

HelpSpot

HelpSpot is a feature-rich help desk application that runs on the web. The centralized help desk portal, ticket management, filtering, automation, mobile-optimized interface, customer management, time monitoring, benchmarking and performance reporting, multi-brand support, etc. are just a few of the many fantastic features it offers.

Pricing
HelpSpot plan starts at $14/agent/month.

JitBit Helpdesk

There are two versions of JitBit Helpdesk: Web Based Help Desk and SaaS Help Desk. The latter is hosted remotely in JitBit's cloud and accessible over the Web, whereas the former can be downloaded and hosted on your server. It has features like a knowledge base, reporting, asset tracking, an interface that is customized, supports an unlimited number of agents, email integration, etc.

Pricing
JitBit Helpdesk’s plan starts at $299/year.

Final Words

There are many benefits to using a ticketing system for websites. They can help streamline the process of customer service and support, as well as help to keep track of customer interactions. Additionally, A customer service ticketing system like Support.cc by 500apps can help to automate some of the tasks associated with customer service, such as sending out notifications or follow-ups. Overall, using a ticketing system can help to improve the efficiency and effectiveness of customer service.

Discover Why Support.cc Stands Out
Join the SaaS Revolution
banner
  • All-in-One Suite of 50 apps

  • Unbelievable pricing - $14.99/user

  • 24/5 Chat, Phone and Email Support

Tags

Email Finder Author Finder Email Validator Email List Email Hunter Email Checker Email Lookup Email Extractor Email Address Finder Email Scraper Find Emails CRM Software CRM Sales CRM CRM Software Enterprise CRM Software Cloud CRM Software Sales Enablement Workflow Automation Retail CRM Call Center CRM Real Estate CRM Sales Engagement Software SDR Software Sales Engagement Platform Sales Qualified Leads Lead Management Tool Sales Tracking Sales Automation Outbound Sales Sales Prospecting Follow Up Leads Lead Management Call Center Software Call Center Software Outbound Call Center Auto Dialer Software Dialer Call Monitoring Automatic Call Distributor Answering Machine Detection Cloud Contact Center Software Virtual Call Center Call Management Time Tracking Software Time Tracking Employee Monitoring Time Tracker Time Tracking Software Timesheet Employee Time Clock Employee Tracking App Timekeeping Tracking App Time Clock App Applicant Tracking Systems ATS Applicant Tracking System Application Tracking System Applicant Software Recruiting Software ATS System Applicant Tracking Applicant Tracker Recruitment Software Candidate Relationship Management Systems Interview Assessment Tool Assessment Management Recruitment Software Video Interview Virtual Interview Coding Interview Interview Tool Online Assessment Employment Assessment Test Position Management Hiring App HRMS Software Human Resource Management HRMS Software HR Software Payroll Software Human Resource Software Employee Onboarding HRMS HR System Employee Management Document Management AI Outreach Service Lead Enrichment AI Email Writer Sales Pitch Writer AI LinkedIn Outreach SEO Email writer Backlink Email Writer LinkedIn Based Personalization LinkedIn Chrome Extension LinkedIn Leads Opening Line Writer Lead Generation Tool Linkedin Search Email Finder Prospect Lead Generation Sales Generation Data Enrichment CRM Integrations Technology Search Search with Email Integrations Website Search OKR Management Software KPI OKR Task Management Performance Review Employee Performance Evaluation Employee Review Performance Management System OKR Goals MBO Email Notifications Learning Management System LMS Elearning Enterprise Learning Management Professional Development Employee Training Learning Management System Learning Platform Asynchronous Learning Training Management Knowledge Management Chatbot Chatbot AI Chatbot Customer Service Chatbot Online Chatbot Create Chatbot Messenger Chatbot Chatbot Software Website Chatbot Software Survey Bot Bot Builder Help Desk Software Ticketing Tool User Experience Help Desk Software Ticketing System Helpdesk Ticketing System Feedback Management Service Desk Software Support Ticketing Software Helpdesk Support Software Customer Service Ticketing System Live Chat Software Customer Service Software Live Chat Software Live Chat App Live Chat System Website Live Chat Live Chat Tool Web Chat Software Live Chat Support Software Customer Service Tool Live Chat Service Customer Feedback Software Customer Feedback Survey Customer Feedback Management Software Feedback Management Tool Customer Satisfaction Survey Software Customer Feedback Management System Client Feedback Software Survey Analysis Feedback Survey Software Feedback Management System User Feedback Software Onboarding Process Customer Success Management Onboarding Process Workflows Customer Retention Customer Journey Onboarding Checklist User Segmentation Personalization Customized Templates Popup Builder Unified API Platform End To End API Management Unified API Control REST API Management Web API Gateway API Documentation API Management API Integration API Development Unlimited Projects API Gateway Single Sign on Solution Authentication Software Application Management Password Management SSO Configuration SSO Single Sign-On Access Management Easy Set-Up Single Login Secure Login Low Code App Builder App Builder Platform Low Code Application Platforms Low Code Development Build Your Own App Low Code App Software Drag And Drop Builder Custom Application Low Code Platform Low Code No Code Bespoke Software Third Party Widgets Custom Widget File Picker Playground OAuth Keys File Manager Website Monitoring Software Reporting Web Application Monitoring Website Monitoring App Monitoring Performance Monitor App Baseline Analysis Location Insights Alerting System Reporting Multi-Channel Notifications Wireframe Tool Design UI UX Project Management Mock Designer Wireframe Designer Website Mockup UI Prototyping Image Library Project Management Real-Time Updates Design UI UX Website Builder Website Builder Webpage Builder Website Creator Landing Page Creator Website Maker Blog Builder Ecommerce Website Builder Website Analytics Website Development Landing Page Builder Email Marketing Email Marketing Software Bulk Email Sender Automated Email Email Campaign Systems Email Automation Software Autoresponders Email Blast Service Email Marketing Email Marketing Automation Drip Campaigns Social Media Management Instagram Post Scheduler Social Media Analytics Social Media Management Social Media Planner Social Media Calendar Social Media Scheduling Social Media Listening Social Media Monitoring Social Listening Social Analytics SEO Software Keyword Tool Link Building Tool SEO Tool SEO Optimizer Website Audit On-Page SEO Broken Link Checker Rank Tracker Website Grader SEO Competitor Analysis Website Recording Website Analytics Click Tracking Usability Testing Website Monitoring Mouse Tracking Visitor Recording Session Replay Conversion Funnels Website Recording Website Visitor Tracker Website Personalization Tool Lead Generation Tool Popup Maker Lead Generation Software Popup Builder Website Personalization Software Lead Capture Software Popup Builder Lead Capture Tool Lead Generation App Website Personalization App Content Planning Software Content Planner AI Writer Social Media Content Planner Ai Content Writer Social Media Content Calendar Content Generator AI Blog Writer Content Marketing Software Social Media Calendar Social Media Planner Push Notification Push Notification Push Messages Push Notification Service Push Service Push Notification App Custom Notifications Mobile Push Notifications Push Notification For Website Push Notification Tool Push Notification Providers Hyper Personalization Email Marketing Template Countdown Clock Personalization Software Personalized Software Countdown Clock Countdown Timer In Email Personalization Tool Personalized Images Personalized Videos Conversational Chatbot PPC Management Software Keyword Research PPC Management PPC Marketing Keyword Finder Keyword Generator Shopping Ads Adwords Reports Keyword Research Tool Keyword Suggestion Tool Teamwork Collaboration Methods Team Chat Team Chat Software Collaboration Software Team Collaboration Team Communication Online Collaboration Collaboration Tool Teamwork Collaboration Virtual Communication Team Collaboration Software Virtual Phone System Virtual Phone Numbers Virtual PBX Toll Free Numbers Business Phone System IVR PBX Small Business Phone System PBX System VoIP Phone Cloud Phone Video Conferencing Video Conferencing Video Call Recording Virtual Conferencing Software Virtual Meetings Virtual Meeting Platforms Virtual Conference Platforms Online Conference Platforms Video Calling Software Cloud Meetings Video Conferencing Software Email Software Email Software Email Provider Software For Emails Hosted Emails Email With Domain Custom Email Address Email Hosting Business Email Address Email Encrypted Custom Domain Email Project Management Software Project Management Task Management Project Planner Project Management Tool Task Management Software Project Planning Software Project Management App Task Management App Project Management System Project Management Software Form Builder Form Builder Survey Builder Order Forms Web Forms Form Maker Form Creator Form Designer Survey Maker Survey Creator Custom Form Appointment Scheduling Software Appointment Scheduling Software Appointment Scheduling System Meetings Scheduler Appointment Scheduling App Online Appointment Scheduling Online Scheduling App Appointment Scheduler Appointment Booking App Calendar Scheduler Online Scheduler Robotic Process Automation Software RPA Tools RPA RPA Automation Robotic Automation Software Data Scraper Web Scraper Robotic Automation Website Scraper Business Process Automation Robotic Process Automation Business Process Management Workflow Management Business Process Modelling Business Process Automation BPMN BPM Software BPM Tool Business Process Management Workflow Software Workflow Automation Business Process Mapping App Integration Software Workflow Software Workflow App Workflow Automation Process Automation Application Integration Data Integration Tool Workflow Management Software Data Integration Software Workflow Tool Marketing Automation Electronic Signature Signature Maker Digital Signature Software Digital Signature Pdf Signer Esign Online Signature Signature Creator Sign Documents Online Electronic Sign E Signature

Get Started with 500apps Today

Support.cc is a part of 500apps Infinity Suite

Please enter a valid email address
Sign Up 14-day Trial