Collect, organize, and store content with knowledge base software features to allow quick and easy editing, organizing, and adding content.
Generate and add instructional content for your customers to refer to before they submit a helpdesk ticket. Determine your knowledge base content based on customer feedback and commonly experienced issues to provide a valuable self-serve library of reference material.
Drag articles and drop them to organize your content list any way you wish within the knowledge base software. Make finding the content easier for your customers and ensure they will find the answers to their questions quickly and avoid submitting a help desk ticket.
Edit content anytime whenever updates or corrections are necessary. Edits can be made in either plain or HTML formats to make the process as easy as possible for your staff. Ensure your knowledge base has the most up-to-date information to let your customers help themselves.
Categorize your content in order to access the information more easily. Place the content in intuitive categories in the knowledge base software, including author, section, descriptions, tags and more to make navigation through your knowledge base effortless for both staff and customers.
I chose 500apps because of their value and incredible superior customer service. They really care about small-to-medium sized organizations like ours, whether you're very CRM experienced or lightly so. Every business needs a CRM these days. Compared to HubSpot or Fusion Marketing, they really present a better value and are quite robust yet simple to use. Very pleased!
I love 500apps. It's a perfect solution for startups. The price is right and the system does all I need it to. I had a small issue and called the customer service line. I was really impressed being able to speak with the team all the way from Australia. They resolved my issue immediately and were very nice to deal with. I highly recommend this solution. 500apps is excellent for startups who can't afford the high prices of alternative solutions out there.
500apps is a pretty compressive system for a good price. Plenty of integrations. Sales, marketing and help desk automation. I love that it integrates with IMAP and the chrome widget is brilliant for pulling in LinkedIn data. I've found the customer service incredibly responsive. These guys really care about their reputation.