Knowledge Base
to improve self-service
Generate, update, organize, and store a comprehensive self-serve library of reference materials with support’s enhanced knowledge base software.
to improve self-service
Generate, update, organize, and store a comprehensive self-serve library of reference materials with support’s enhanced knowledge base software.
Collect, organize, and store content with knowledge base software features to allow quick and easy editing.
Generate and add instructional content for your customers to refer to before they submit a helpdesk ticket. Determine your knowledge base content based on customer feedback and commonly experienced issues to provide a valuable self-serve library of reference material.
Keep customers interested, you need to provide them with access to information. Letting customers find solutions to their questions will give them reassurance.
Extend the functionality of a knowledge base by allowing users to share content onto various social networking sites.
Categorize your content in order to access the information more easily. Place the content in intuitive categories in the knowledge base software, descriptions, tags and more to make navigation through your knowledge base effortless for both staff and customers.
Here are the additional features to look at
Ticket management with advanced features to help your customers tackle issues without sacrificing the time and effort of your customer service staff.
Customers can communicate with your Bots and Live chat. Live chat employees can deliver immediate and individualized responses making customer support
Organize, update, and store a comprehensive self-serve library of reference materials with Support’s knowledge base software.
Acknowledge and respond to your customers’ issues quickly with advanced helpdesk automation software that will impress customers and prospects.
Generate advanced reports with enhanced customer service insights that accurately depicts all of your customer service data in real-time, anytime.
Contact management software with features that help you manage your customers information all at one place and grow your business.
Task Management is designed to help you to stay on top of deadlines and it makes sure that everyone is on the same page.
Get total customer support with Support. cc. We offer email integration and an easy-to-use solution that allows you to create a knowledge base.
Set your team up for success by creating a system that minimizes time spent on routine tasks by creating a workflow for each repetitive tasks with Workflow Management
Classify the information you need into innumerable categories so that you can always find what you're looking for right away with Group Categorization.
Creating a one-of-a-kind ChatBot to provide scalable chat-based customer care and assist consumers in finding answers to their problems by connecting them with the appropriate individuals.
Provide a feedback option by default in your service at all times which helps you to easily collect continuous customer feedback Feedback Management.
Create and categorize customized categories,priority tags to the appropriate tasks with help of advanced settings feature
Implement changes to a large number of tickets in a single swoop which will help to reduce mundane tasks and save resources with help of bulk actions
User Experience lets you enhances the user experience and customer satisfaction, resulting in an increase in the number of users
Utilize our ticketing tool to control all customer tickets, allowing you to manage all customer support requests in an organized way without having to worry about missing any tickets.
Track, manage, and resolve customer service requests and incidents from start to finish. Solve customer queries faster, manage your team better, and increase customer satisfaction with service desk software.
Drive your customer relationship by getting a ticketing system for your business, capture leads, impress customers by attending and listening to customer requests.
Customer service ticketing system helps your business to directly hear from your clients and customers.
Get total customer support with Support.cc. We offer a powerful, affordable, and easy-to-use solution that allows you to create a knowledge base, and a helpdesk ticketing system.
Manage customer issues and inquiries with a support ticketing system. Ensure quick response time and provide excellent customer satisfaction.
Automate, streamline, and measure customer support, and provide your support agents with the tools they need with Helpdesk Support Software
Integrate HelpDesk with apps and CRM integration tools you use every day. Simplify your customer service work and save time.
Automate, streamline, and measure customer support, and provide your support agents with the tools they need with Help desk Software
Helpdesk Support, Support.cc by 500apps, provide your support staff with the tools they need by automating, streamlining, and measuring customer support.
Ticketing Software, Support.cc by 500apps, helps you manage all of your tickets in one location by handling all support requests.
Support Ticket, Support.cc by 500apps, organize customer inquiries, assign tasks to customer service representatives, and provide automated follow-up.
Ticketing System Software, Support.cc by 500apps, enhance customer relationships by paying closer attention to customer concerns, assigning agents.
Go to the next level with 
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CEO at KPSYNCLAB
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CPO at uQualio
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Awesome customer service. Vicky is very helpful. Can explain and help me to troubleshoot my current issues. Thank you so much.
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"SMBs' ultimate choice" - It was packed with features that addressed every need an organization could have. A wide variety of management functions are available, including human resource management, product management, time management, knowledge management, and client management.
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Max
Program Manager at Keystone
It is a great platform where I can manage everything regarding my business and customers. 500apps basically solved many problems of mine regarding managing inventory from different vendors, billing customers, sending emails to customers, and managing help desks for customers. I can manage my whole business with 500apps because it provides all the tools I need.
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Assistant Manager at Quality CARE India Limited
