Knowledge Base

to improve self-service

Generate, update, organize, and store a comprehensive self-serve library of reference materials with support’s enhanced knowledge base software.

Knowledge Base

Build efficient customer support with Knowledge Base

Collect, organize, and store content with knowledge base software features to allow quick and easy editing.

knowledge base leave note
multiple section

Multiple Section

Generate and add instructional content for your customers to refer to before they submit a helpdesk ticket. Determine your knowledge base content based on customer feedback and commonly experienced issues to provide a valuable self-serve library of reference material.

domain wise

Domain Wise

Keep customers interested, you need to provide them with access to information. Letting customers find solutions to their questions will give them reassurance.

video and image library

Video and Image Library

Extend the functionality of a knowledge base by allowing users to share content onto various social networking sites.

content categorization

Content Categorization

Categorize your content in order to access the information more easily. Place the content in intuitive categories in the knowledge base software, descriptions, tags and more to make navigation through your knowledge base effortless for both staff and customers.

What is Knowledge Base Software?

Knowledge base software is the backbone of most customer service operations. It helps to answer customer questions quickly and efficiently by providing them with all the information they need in one place. People expect and require easy access to accurate information in today's connected world. And they're often not ready to take a phone call to do that. Or email them. Or file a ticket for the service. You want the answer you need straight away. So you need a wealth of profound knowledge. With knowledge base software, customer service reps can instantly provide accurate, helpful answers. And it doesn't matter what type of company you are in, you can reap the benefits of knowledge base software. Learn more about knowledge base software.

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