Knowledge Base Software

To Offer Improved Self-service

Generate, update, organize, and store a comprehensive self-serve library of reference materials with Support’s enhanced knowledge base software.

Knowledge Base Software

Help Your Customers Better With a Self-Serve Library

Collect, organize, and store content with knowledge base software features to allow quick and easy editing, organizing, and adding content.

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content management

Content Management

Generate and add instructional content for your customers to refer to before they submit a helpdesk ticket. Determine your knowledge base content based on customer feedback and commonly experienced issues to provide a valuable self-serve library of reference material.

drag and drop

Drag and Drop

Drag articles and drop them to organize your content list any way you wish within the knowledge base software. Make finding the content easier for your customers and ensure they will find the answers to their questions quickly and avoid submitting a help desk ticket.

real-time editing

Real-time Editing

Edit content anytime whenever updates or corrections are necessary. Edits can be made in either plain or HTML formats to make the process as easy as possible for your staff. Ensure your knowledge base has the most up-to-date information to let your customers help themselves.

content categorization

Content Categorization

Categorize your content in order to access the information more easily. Place the content in intuitive categories in the knowledge base software, including author, section, descriptions, tags and more to make navigation through your knowledge base effortless for both staff and customers.

What is Knowledge Base Software?

Knowledge Base software is the backbone of most customer service operations. It helps to answer customer questions quickly and efficiently by providing them with all the information they need in one place. People expect and require easy access to accurate information in today's connected world. And they're often not ready to take a phone call to do that. Or email them. Or file a ticket for the service. You want the answer you need straight away. So you need a wealth of profound knowledge. With knowledge base software, customer service reps can instantly provide accurate, helpful answers. And it doesn't matter what type of company you are in, you can reap the benefits of knowledge base software. Learn more about knowledge base software.

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Explore More Features

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What our customers say

I chose 500apps because of their value and incredible superior customer service. They really care about small-to-medium sized organizations like ours, whether you're very CRM experienced or lightly so. Every business needs a CRM these days. Compared to HubSpot or Fusion Marketing, they really present a better value and are quite robust yet simple to use. Very pleased!

I love 500apps. It's a perfect solution for startups. The price is right and the system does all I need it to. I had a small issue and called the customer service line. I was really impressed being able to speak with the team all the way from Australia. They resolved my issue immediately and were very nice to deal with. I highly recommend this solution. 500apps is excellent for startups who can't afford the high prices of alternative solutions out there.

500apps is a pretty compressive system for a good price. Plenty of integrations. Sales, marketing and help desk automation. I love that it integrates with IMAP and the chrome widget is brilliant for pulling in LinkedIn data. I've found the customer service incredibly responsive. These guys really care about their reputation.

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