Generate helpdesk reports in just a few clicks to get an overall view of your customer service insights to determine how your support team is performing.
Visualize high level data on dashboard to get all of the details you need at a glance. Evaluate the performance, view statistics and identify trends of your helpdesk projects all in one place with reports that can provide key insight into your customer service.
Download your team's results and track them simply. In the aggregate, compare performance rates.
Grow your business by tracking key performance indicators (kpi) to see how your company is doing over time,provide you with the right information to move forward.
Choose filtering options to select the exact metrics and ranges you need. Visually display data in a way that makes sense to you and your team.
I chose 500apps because of their value and incredible superior customer service. They really care about small-to-medium sized organizations like ours, whether you're very CRM experienced or lightly so. Every business needs a CRM these days. Compared to HubSpot or Fusion Marketing, they really present a better value and are quite robust yet simple to use. Very pleased!
I love 500apps. It's a perfect solution for startups. The price is right and the system does all I need it to. I had a small issue and called the customer service line. I was really impressed being able to speak with the team all the way from Australia. They resolved my issue immediately and were very nice to deal with. I highly recommend this solution. 500apps is excellent for startups who can't afford the high prices of alternative solutions out there.
500apps is a pretty compressive system for a good price. Plenty of integrations. Sales, marketing and help desk automation. I love that it integrates with IMAP and the chrome widget is brilliant for pulling in LinkedIn data. I've found the customer service incredibly responsive. These guys really care about their reputation.