Helpdesk Ticketing System

for managing customer requests

Provide a platform for your customers and give them a medium, to address their issues and feedback effortlessly.

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Helpdesk Ticketing System

Enhance your Customer Support with Helpdesk Ticketing System

Bringing all customer interactions to one place enables you to prioritize and categorize them properly and helps you resolve issues faster.

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assign agents

Assign Agents

Get feedback requests and issues from your internal team, learn about the challenges they're facing and find practical solutions to boost their productivity at work.

ticket status

Ticket Status

Allow your firm to retain and handle all external inquiries. Collect, distribute, prioritize, track, and answer queries and requests to give the best customer satisfaction.

notify activities

Notify Activities

Stay on top of your team's critical work, receive notifications when a ticket you've assigned to someone is finished, new comments are posted to a ticket, and more!

What is a Help Desk Ticketing system?

A help desk ticketing software is a point of contact for consumers and workers with questions, complaints, and other concerns. It helps businesses to respond to clients' issues and demands in a timely and effective manner. They are in charge of user communication and ensuring that service updates are implemented.

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What our customers say

I chose 500apps because of their value and incredible superior customer service. They really care about small-to-medium sized organizations like ours, whether you're very CRM experienced or lightly so. Every business needs a CRM these days. Compared to HubSpot or Fusion Marketing, they really present a better value and are quite robust yet simple to use. Very pleased!

I love 500apps. It's a perfect solution for startups. The price is right and the system does all I need it to. I had a small issue and called the customer service line. I was really impressed being able to speak with the team all the way from Australia. They resolved my issue immediately and were very nice to deal with. I highly recommend this solution. 500apps is excellent for startups who can't afford the high prices of alternative solutions out there.

500apps is a pretty compressive system for a good price. Plenty of integrations. Sales, marketing and help desk automation. I love that it integrates with IMAP and the chrome widget is brilliant for pulling in LinkedIn data. I've found the customer service incredibly responsive. These guys really care about their reputation.

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