10 Ways Technology will Impact the Future of Customer Service

Customer service has always been a component of companies, small or large. In order to offer the right customer service at the right time in a more personalised manner, the technology plays a key role.

5 Impressive Ways to Provide Chatbot Customer Service

Chatbots have been around for a long time, but the technology has been getting more advanced and more sophisticated. Chatbots can be used to solve customer queries, but also to provide general advice or even to sell products.

Help Desk Vs Service Desk: The Difference

Although the help desk and customer service desks provide distinct services, there are many murky areas where they overlap. Understanding the services and how valuable they are to your business operations is critical.

10 Proven Ways to Handle Customer Complaints

Every organization that offers goods and services to the general public needs to hold their customers in high esteem. As long as customers keep patronizing your business organization, there are bound to be complaints. Support.cc is a powerful software that can be integrated into the work process of the customer support representative to bring about efficient customer service delivery.