4.9|1000+
reviews
All-in-One
for best customer service
Transform your customer support with features like Ticket Management, Knowledge Base, Help Desk Automation, Advanced Reports, Contact Management, and Task Management software.
30000+
Active Users
6
Data Centers
99.5%
Global Uptime
37+
Apps Just $14.99
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Tickets, knowledge base, telephony and feedback all at one place
Run workflows based on triggers to manage SLAs, status, and priority
Built-in integrations with popular CRMs, other helpdesks, email providers, and telephony
Manage your tickets carefully and delegate work effectively for greater overall productivity.
Ticket Management
Manage customer service tickets quickly without much effort to better serve your customers.
Learn more about Ticket Management
Knowledge Base
Create, design and manage content such as faqs, manuals, instructions and more with our help desk software, making it feasible for customers to help themselves without raising ticket.
Learn more about Knowledge Base
Helpdesk Automation
Automate customer service to resolve issues through triggers, responses, workflows and more with our help desk software.
Learn more about Helpdesk Automation
Advanced Reports
Generate reports in just a few clicks to understand how your support team is performing, giving you a holistic view of their activities.
Learn more about Advanced Reports
Contact Management
Store all the information of contacts in one place. Our versatile way to track, organize, maintain and update makes the process of managing contacts effortless and simple for you.
Learn more about Contact Management
Task Management
Manage your daily tasks and make sure no matter how busy you are, you finish the most important things first.
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Workflow Management
Create a work flow for repetitive tasks and focus on important tasks.
Learn more about Workflow Management
Group Categorization
Sort data in multiple categories for easy data management.
Learn more about Group Categorization
Trusted by 30000+ active users.
Jonathan Pimento
Giovanna Pergher
DNP Inc.
Nic Jude
CUSTOMER STORIES
We are using 500apps for consolidated business growth. All the apps are very handy as we have the best customer success consultants working together with our Sales Director.
Christian Bjerre Nielsen
CPO at uQualio
500apps is exciting for companies that focuses on task and project monitoring for increased productivity. Looks great! It also has all apps in the same place, and we can use them in one go! Well done.
Ronald Kluger
CEO at KPSYNCLAB
500apps is an excellent tool for niche-specific coaches, business development executives and professionals. It is a timely, value-propositioned offer that performs and delivers quality data as compared with other industry options. It aggregates the most accurate data at your fingertips, connecting you with decision-makers and their confidants.
Stone Gye
Owner at Stonegye.digital
Amazing tips and how-to guides to help businesses succeed like the Fortune 500.
Manage hundreds of customers while still meeting their needs and also automate simple tasks. This tool allows you to send prompt replies to your customers without the need for any human input. You can also collect valuable customer information using this software.
Customers can get support through social media channels, like Facebook and Twitter. This helps businesses meet customers where they are and answer their questions quickly.
Customers are offered an omnichannel experience by a variety of channels that seamlessly connect, allowing them to pick up where they left off on one channel and continue on another.
Customer service has always been a component of companies, small or large. In order to offer the right customer service at the right time in a more personalised manner, the technology plays a key role.
Chatbots have been around for a long time, but the technology has been getting more advanced and more sophisticated. Chatbots can be used to solve customer queries, but also to provide general advice or even to sell products.
Let's understand what is a help desk software and how it helps in serving the best customer support
each ticket must have a status to identify whether it’s been handled or whether it has been solved
Contact management software is a solution that allows you to manage your contacts effectively. An ideal tool for your business tracks all your clients. With the robust database that this software offers, communicating with your customers and prospects are made easier.
Get to know about a ticketing system, how it works and its importance in customer support.
Let's understand how the support team and customers are benefited by customer support automation
Get to know about knowledge base, its importance what components make up a knowledge base.
Get to know how knowledge base plays a significant role in help desk software
Understand the advantages of using a help desk software to provide efficient customer support
Get to know the distinct ways of how help desk software could provide effective customer support
Let us understand how customer service can influence the working of your business
Let us understand the help desk skills required for a support agent to provide seamless customer support.
Let us understand the importance of advanced reports and its benefits in providing high-standard customer support.
A ticket management system is the key to efficiently managing customer inquiries, complaints, and support. It helps you strike a balance between actively growing your business and managing your customers' needs effectively.
A help desks are special departments where your customers inform their issues and expect a proper solution. Such a department may also be a centralized location to build a self-service knowledge base, manage consumer service workflows, and centralize consumer data.
Help desk software helps to keep track of pending issues and also reference those that have already been resolved. Doing so guarantees that both speed and accuracy of solving issues are achieved.
workflow management refers to the process of defining, improving, and automating tasks to enhance a company's processes to help reduce errors, improve efficiency, and increase productivity. The software used for this purpose is what is termed as 'workflow management software.
You can make the most out of a helpdesk ticketing system if you know how to use it to your advantage. Use the recommended tool we’ve provided you, and be sure to follow the handy tips provided. That’s one way to succeed with managing your helpdesk tickets.
