help-desk-software

Help Desk Support Software

  • Multiple Channel Support - Manage and resolve queries from emails, calls, live-chat, tweets and WhatsApp from a unified dashboard

  • Provide easy access to information for your customers with a Brandable Knowledge Base

  • Keep a check on your key customer service metrics with automated SLA workflows

  • Track your client's support interactions with built-in CRM.io or 30+ CRM integrations

  • Support customers across various messaging apps and Live-chat with a powerful AI-Chatbot, NinjaChat

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Why Choose Support.cc for Ticket Management?

Delight your customers with multi-channel Help Desk Software - email ticketing, social responses, phone calls, task management, smart bots is a simple start

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All your Support from One-System

Support.cc is the only system your agents will need to keep your customers happy with your SLAs

Automations Still Retaining Personal Touch

Reduce agent fatigue using simple-to-build automations with hyper-personalization

Track Happiness from your CRM and Other Apps

Integrate Support.cc with CRMs and track customer satisfaction scores, and engage your customers better

help desk software

Trusted by 30000+ active users.

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Powerful Features

Limitless Possibilities. What will you do for your business?

Ticket Management

Organize tickets more effectively to better manage and sort customer support inquiries.

  • Categorize Tickets

  • Prioritize Tickets

  • Assign and Manage Agents

  • Real Time Tracking

Find out more about Ticket Management

ticket management

Bots and Live Chat

Provide instant support and ticketing via our integration with live chat (Ninjachat). Manage all the support requests from your customers and handle all of their inquiries.

  • Instant Responses

  • Conversation Tickets

  • Assign Agents

  • Get Feedback

Find out more about Bots and Live Chat

bots and live chat

Knowledge Base

Manage your customer's inquiries proactively within your customer support software by using a self-service library before they become issues to minimize support tickets.

  • Multiple Section

  • Domain Wise

  • Video and Image Library

  • Content Categorization

Find out more about Knowledge Base

knowledge base

Helpdesk Automation

Customize conditions and actions within your customer support software to build powerful workflows and allow your team to focus on more essential tasks.

  • Create Flows

  • Automated Responses

  • Set Rules and Triggers

  • Zapup Nodes

Find out more about Helpdesk Automation

helpdesk automation

Advanced Reports

Gain critical insights into your customer service efforts by analyzing data and determining strategies for improving processes. Log and address customer support issues to improve client satisfaction.

  • Dashboard

  • Download Reports

  • Track KPIs

  • Filtering by Metrics

Find out more about Advanced Reports

advanced reports

Telephony

Get a Click-to-Call option for the users to contact your customer support using in-built VOIP.

  • Associate Calls with Tickets

  • Interactive Voice Response

  • Call Recording

  • Voicemail

Find out more about Telephony

telephony

Contact Management

Manage your most important clients and partners, organize their information in one place, track the progress of projects, and more....

  • Easy Reply

  • Add Contacts

  • Activity Tracking

  • Export Contacts

Find out more about Contact Management

contact management

Task Management

Prioritize your daily work, delegate tasks to your co-workers, share files with clients or team members, monitor the progress of your project, and track time spent on each task.

  • Create and Assign Tasks

  • Prioritize Tasks

  • Check Status

Find out more about Task Management

task management

Email Integration

Integrate with email tools and get instant notification the moment a new ticket is created.

  • Email to Tickets

  • Email Ticket Threads

  • Respond with Email

  • Prioritize Tickets

  • Set up SLAs

  • Multiple Channels (Gmail, Outlook)

Find out more about Email Integration

email integration

Workflow Management

Set up a routine for recurring responsibilities and focus on the most important item of your agenda.

  • Create Workflows

  • Pre-Built Flows

  • Custom Tags

  • Condition Node

  • Drag and Drop Builder

Find out more about Workflow Management

workflow management

Group Categorization

Gather and organize by categorizing the ticket into groups, prioritize them, and close tickets effortlessly.

  • Categorize Tickets

  • Unlimited Groups

  • Multi-mail Configuring

Find out more about Group Categorization

group categorization
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Manage customer support through automated flows, task management and advanced reports

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Integrations

Start Integrating Your Everyday Apps

gmail

Gmail

With the Gmail integration, you can connect with clients via Gmail to deal with any questions or difficulties they may have and promptly resolve them.
sendgrid

SendGrid

When you integrate Sendgrid with your help desk software, you can safely send and receive emails with customers.

amazon ses

Amazon SES

Send and receive mails from customers in your help desk software with Amazon SES integration
sendinblue

Sendinblue

With Sendinblue integration, you can better manage your email interactions with consumers.
mailjet

Mailjet

With Mailjet integration, you can ensure that the emails are sent securely and on time to your customer's inbox.
smtp

SMTP

With SMTP integration you can send, receive, and route emails to customers on time and with few errors.
More Integrations

Get more out of Support.cc

Amazing tips and how-to guides to help businesses succeed like the Fortune 500.

Blogs

Blogs
Why every Business should have a Service Desk Software

A service desk involves all software applications support teams use to oversee, manage, and provide solutions to issues and problems that workers may encounter.

What Makes A Good Helpdesk System: Things To Look For

Small businesses can benefit from help desk software just as much as large businesses. Support.cc has the right help desk software for your business.

12 Benefits of Using Help Desk Software

Support.cc is a customer support solutions provider for small and medium-sized businesses. They provide industry-proven, cloud-based software that automates the entire customer support process from ticketing to issue resolution.

Need To Switch To A Virtual Help Desk? Find Out The Easiest Way To Implement Here

Support.cc provides the simplest and most affordable way for businesses to manage customer support with a virtual help desk solution that is cloud-based and easy to set up and use.

Read More

Essentials

knowledgebase
What is Help Desk Software?

Let's understand what is a help desk software and how it helps in serving the best customer support

How To Manage Helpdesk Tickets With Ease

each ticket must have a status to identify whether it’s been handled or whether it has been solved

What Is Contact Management Software?

Contact management software is a solution that allows you to manage your contacts effectively. An ideal tool for your business tracks all your clients. With the robust database that this software offers, communicating with your customers and prospects are made easier.

What is a Ticketing System?

Get to know about a ticketing system, how it works and its importance in customer support.

How Does Automated Customer Support Work?

Let's understand how the support team and customers are benefited by customer support automation

What is a Knowledge Base?

Get to know about knowledge base, its importance what components make up a knowledge base.

How Does Knowledge Base Help Customers?

Get to know how knowledge base plays a significant role in help desk software

Benefits of Help Desk Software

Understand the advantages of using a help desk software to provide efficient customer support

How Efficiently Helpdesk System Can Solve Customer Issues?

Get to know the distinct ways of how help desk software could provide effective customer support

How Does Compelling Customer Service Impact Your Business Sales?

Let us understand how customer service can influence the working of your business

What Skills are Required to Work with Help Desk System?

Let us understand the help desk skills required for a support agent to provide seamless customer support.

Why to Use Advanced Reports in Customer Support?

Let us understand the importance of advanced reports and its benefits in providing high-standard customer support.

What Makes A Good Ticket Management System?

A ticket management system is the key to efficiently managing customer inquiries, complaints, and support. It helps you strike a balance between actively growing your business and managing your customers' needs effectively.

How to Use Help Desk Software

A help desks are special departments where your customers inform their issues and expect a proper solution. Such a department may also be a centralized location to build a self-service knowledge base, manage consumer service workflows, and centralize consumer data.

What Is A Help Desk System

Help desk software helps to keep track of pending issues and also reference those that have already been resolved. Doing so guarantees that both speed and accuracy of solving issues are achieved.

What Is Workflow Management Software?

Workflow management refers to the process of defining, improving, and automating tasks to enhance a company's processes to help reduce errors, improve efficiency, and increase productivity. The software used for this purpose is what is termed as 'workflow management software.

How To Manage Helpdesk Tickets With Ease

You can make the most out of a helpdesk ticketing system if you know how to use it to your advantage. Use the recommended tool we’ve provided you, and be sure to follow the handy tips provided. That’s one way to succeed with managing your helpdesk tickets.

How Does Helpdesk Software Work

categorize from urgent to less urgent according to the date of the complaint, time of protest, nature of the complaint, or any other metrics you wish. In a business where tens of complaints come daily, tracking complaints can be complex.

How To Solve Customer Complaints Online?

Solve your customer's queries easily with our customer support software, which help business' for better and long-lasting customer relationship efficiently.

Can Helpdesk Software Improve Your Conversion Rate?

If you're looking for the best help desk software to help you manage your support tickets, you'll want to read this. Support.cc is a complete solution for managing your support, sales and marketing tickets.

What Is A Virtual Support System?

When a virtual support system is properly implemented and managed, it can provide a means for a business to increase sales, increase brand loyalty, and reduce overhead costs.

How Does A Virtual Service Desk Operate?

The Virtual Service Desk (VSD) is an innovative, cost-effective way to provide customer service. Learn more about what a VSD can do for your company.

How Do I Create A Virtual HelpDesk?

With the help of live chat software, you can create a virtual help desk that will allow your customers to get in touch with you through online chats.

How to Implement Help Desk Software?

Implementing help desk software is one of the best ways to ensure your small business or nonprofit organization has a helping hand.

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