Help Desk Software

All-in-one help desk software with poweful ticket management system that provides faster and better support for your customers.

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    All-in-one support software

    Tickets, knowledge base, telephony and feedback all at one place

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    Powerful Automations

    Run workflows based on triggers to manage SLAs, status, and priority

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    Integrations

    Built-in integrations with popular CRMs, other helpdesks, email providers, and telephony

Trusted by 30000+ active users.

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ticket-management

Ticket Management

Resolve Support Tickets Faster

With our advanced support help desk software, manage customer service tickets quickly without much effort to better serve your customers. Learn more about ticket management.

knowledge-base

Knowledge Base

Self-service Library

You can create, design and manage content such as FAQs, manuals, instructions and more with our help desk software, making it feasible for customers to help themselves without raising ticket. Learn more about knowledge base.

helpdesk-automation

Helpdesk Automation

Automate Help Desk Ticketing

Automate customer service to resolve issues through triggers, responses, workflows and more with our help desk software. Learn more about helpdesk automation.

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Advanced Reports

Make Data-Driven Decisions

With our help desk software, you can generate reports in just a few clicks to understand how your support team is performing, giving you a holistic view of their activities. Learn more about advanced reports.

30000+

Active Users

6

Data Centers

99.5%

Global Uptime

30+

Apps

4 stars rating
1000+ reviews - TrustScore 4.9 out of 5
Great Platform for a proper organised B2B and B2C experience with ease.

Jonathan Pimento

5 stars rating
When you learn to navigate through it, it's a pretty good software.

Giovanna Pergher

5 stars rating
I had a question about how to make the most of a campaign, and was helped in a very kind and gracious way. I learned something new.

DNP Inc.

5 stars rating
Love this Responsive and very helpful support team. Great price and brilliant features

Nic Jude

5 stars rating
See reviews at Trustpilot

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CUSTOMER STORIES

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Help Desk Software

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  • No feature caps

  • Personalized onboarding

  • 24x5 Email, Chat, and Phone Support

  • FREE for 10 users

  • 6 Data centers

  • 99.5% Global uptime

  • No credit card required

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Amazing tips and how-to guides to help businesses succeed like the Fortune 500.

Blogs

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7 Best Ways to Provide Social Media Customer Service

Customers can get support through social media channels, like Facebook and Twitter. This helps businesses meet customers where they are and answer their questions quickly.

A Walkthrough into the Omnichannel Customer Experience

Customers are offered an omnichannel experience by a variety of channels that seamlessly connect, allowing them to pick up where they left off on one channel and continue on another.

10 Ways Technology will Impact the Future of Customer Service

Customer service has always been a component of companies, small or large. In order to offer the right customer service at the right time in a more personalised manner, the technology plays a key role.

5 Impressive Ways to Provide Chatbot Customer Service

Chatbots have been around for a long time, but the technology has been getting more advanced and more sophisticated. Chatbots can be used to solve customer queries, but also to provide general advice or even to sell products.

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Essentials

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What is Help Desk Software?

Let's understand what is a help desk software and how it helps in serving the best customer support

What is a Ticketing System?

Get to know about a ticketing system, how it works and its importance in customer support.

How Does Automated Customer Support Work?

Let's understand how the support team and customers are benefited by customer support automation

What is a Knowledge Base?

Get to know about knowledge base, its importance what components make up a knowledge base.

How Does Knowledge Base Help Customers?

Get to know how knowledge base plays a significant role in help desk software

Benefits of Help Desk Software

Understand the advantages of using a help desk software to provide efficient customer support

How Efficiently Helpdesk System Can Solve Customer Issues?

Get to know the distinct ways of how help desk software could provide effective customer support

How Does Compelling Customer Service Impact Your Business Sales?

Let us understand how customer service can influence the working of your business

What Skills are Required to Work with Help Desk System?

Let us understand the help desk skills required for a support agent to provide seamless customer support.

Why to Use Advanced Reports in Customer Support?

Let us understand the importance of advanced reports and its benefits in providing high-standard customer support.

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