help-desk-software

Help Desk Support Software

  • Multiple Channel Support - Manage and resolve queries from emails, calls, live-chat, tweets and WhatsApp from a unified dashboard

  • Provide easy access to information for your customers with a Brandable Knowledge Base

  • Keep a check on your key customer service metrics with automated SLA workflows

  • Track your client's support interactions with built-in CRM.io or 30+ CRM integrations

  • Support customers across various messaging apps and Live-chat with a powerful AI-Chatbot, NinjaChat

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Businesses

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99.5%

Global Uptime

39

Apps Just $14.99

Trusted by over 30,000 businesses globally

500apps is trusted by the world's leading companies to manage their business operations

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Infinity Suite of 39 Apps for Growing Businesses

We are building the future of business growth. Our Promise - agile and sustainable apps at your fingertips.

Why Choose Support.cc for Ticket Management?

Delight your customers with multi-channel Help Desk Software - email ticketing, social responses, phone calls, task management, smart bots is a simple start

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All your Support from One-system

Support.cc is the only system your agents will need to keep your customers happy with your SLAs


Automations Still Retaining Personal Touch

Reduce agent fatigue using simple-to-build automations with hyper-personalization

Track Happiness from your CRM and Other Apps

Integrate Support.cc with CRMs and track customer satisfaction scores, and engage your customers better

help desk software

Powerful Features

Limitless Possibilities. What will you do for your business?

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Provide Best Customer Service Experience to your Users

Manage customer support through automated flows, task management and advanced reports

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Why Choose Support.cc?

Our Infinity Suite of 39 apps covers all aspects of business operations

  • #1

    Automate Ticket Management

  • #2

    AI ChatBots

  • #3

    No-code Automation

  • #4

    Seamless CRM Integrations

  • #5

    Next-Generation Customer Experience Platform

  • #6

    Resolve Customer Queries Faster

  • #8

    Omnichannel Support Desk

  • #9

    Plug and Play Email Integrations

  • #10

    24/5 Support and 99.5% Uptime Guarantee

One Pricing for 39 Apps at just $14.99

No tiers. Honest pricing. Cancel anytime.

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Free for 10 users
Get Access To 39 Apps
Dedicated 24/5 Support
6 Data Centers & 12 Languages
Multiple Integrations

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$ 14 .99 /mo

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Use 500apps in your infrastructure for extra security and compliance
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Start Integrating Your Everyday Apps

Get more out of Support.cc

Amazing tips and how-to guides to help businesses succeed like the Fortune 500.

Blogs

Blogs
Why Every Business Should have a Service Desk Software

A service desk involves all software applications support teams use to oversee, manage, and provide solutions to issues and problems that workers may encounter.

12 Benefits of Using Help Desk Software

Support.cc is a customer support solutions provider for small and medium-sized businesses. They provide industry-proven, cloud-based software that automates the entire customer support process from ticketing to issue resolution.

Need to Switch to a Virtual Help Desk? Find Out the Easiest Way to Implement Here

Support.cc provides the simplest and most affordable way for businesses to manage customer support with a virtual help desk solution that is cloud-based and easy to set up and use.

What is Customer Satisfaction? (And How to Accomplish it)

Customer satisfaction is a metric that indicates how happy or satisfied customers are with a company's services, goods, and capabilities.

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Essentials

knowledgebase
What is Help Desk Software?

Let's understand what is a help desk software and how it helps in serving the best customer support

How To Manage Helpdesk Tickets With Ease?

each ticket must have a status to identify whether it’s been handled or whether it has been solved

What Is Contact Management Software?

Contact management software is a solution that allows you to manage your contacts effectively. An ideal tool for your business tracks all your clients. With the robust database that this software offers, communicating with your customers and prospects are made easier.

What is a Ticketing System?

Get to know about a ticketing system, how it works and its importance in customer support.

How Does Automated Customer Support Work?

Let's understand how the support team and customers are benefited by customer support automation

What is a Knowledge Base?

Get to know about knowledge base, its importance what components make up a knowledge base.

How Does Knowledge Base Help Customers?

Get to know how knowledge base plays a significant role in help desk software

Benefits of Help Desk Software

Understand the advantages of using a help desk software to provide efficient customer support

How Efficiently Helpdesk System Can Solve Customer Issues?

Get to know the distinct ways of how help desk software could provide effective customer support

How Does Compelling Customer Service Impact Your Business Sales?

Let us understand how customer service can influence the working of your business

What Skills are Required to Work with Help Desk System?

Let us understand the help desk skills required for a support agent to provide seamless customer support.

Why to Use Advanced Reports in Customer Support?

Let us understand the importance of advanced reports and its benefits in providing high-standard customer support.

What Makes A Good Ticket Management System?

A ticket management system is the key to efficiently managing customer inquiries, complaints, and support. It helps you strike a balance between actively growing your business and managing your customers' needs effectively.

How to Use Help Desk Software?

A help desks are special departments where your customers inform their issues and expect a proper solution. Such a department may also be a centralized location to build a self-service knowledge base, manage consumer service workflows, and centralize consumer data.

What Is A Help Desk System?

Help desk software helps to keep track of pending issues and also reference those that have already been resolved. Doing so guarantees that both speed and accuracy of solving issues are achieved.

What Is Workflow Management Software?

Workflow management refers to the process of defining, improving, and automating tasks to enhance a company's processes to help reduce errors, improve efficiency, and increase productivity. The software used for this purpose is what is termed as 'workflow management software.

How To Manage Helpdesk Tickets With Ease?

You can make the most out of a helpdesk ticketing system if you know how to use it to your advantage. Use the recommended tool we’ve provided you, and be sure to follow the handy tips provided. That’s one way to succeed with managing your helpdesk tickets.

How Does Helpdesk Software Work?

categorize from urgent to less urgent according to the date of the complaint, time of protest, nature of the complaint, or any other metrics you wish. In a business where tens of complaints come daily, tracking complaints can be complex.

How To Solve Customer Complaints Online?

Solve your customer's queries easily with our customer support software, which help business' for better and long-lasting customer relationship efficiently.

Can Helpdesk Software Improve Your Conversion Rate?

If you're looking for the best help desk software to help you manage your support tickets, you'll want to read this. Support.cc is a complete solution for managing your support, sales and marketing tickets.

What Is A Virtual Support System?

When a virtual support system is properly implemented and managed, it can provide a means for a business to increase sales, increase brand loyalty, and reduce overhead costs.

How Does A Virtual Service Desk Operate?

The Virtual Service Desk (VSD) is an innovative, cost-effective way to provide customer service. Learn more about what a VSD can do for your company.

How Do I Create A Virtual HelpDesk?

With the help of live chat software, you can create a virtual help desk that will allow your customers to get in touch with you through online chats.

How to Implement Help Desk Software?

Implementing help desk software is one of the best ways to ensure your small business or nonprofit organization has a helping hand.

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