help-desk-software

All-in-One

Help Desk Software

for best customer service

Transform your customer support with features like Ticket Management, Knowledge Base, Help Desk Automation, Advanced Reports, Contact Management, and Task Management software.

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30000+

Active Users

6

Data Centers

99.5%

Global Uptime

37+

Apps Just $14.99

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4.9|1000+ reviews

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All-in-one support software

Tickets, knowledge base, telephony and feedback all at one place


Powerful Automations

Run workflows based on triggers to manage SLAs, status, and priority


Integrations

Built-in integrations with popular CRMs, other helpdesks, email providers, and telephony

help desk software reasons

Provides Best Help Desk Software Solutions

Manage your tickets carefully and delegate work effectively for greater overall productivity.

Ticket Management

Ticket Management

Resolve Support Tickets Faster

Manage customer service tickets quickly without much effort to better serve your customers.

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ticket-management
Knowledge Base

Knowledge Base

Self-Service Library

Create, design and manage content such as faqs, manuals, instructions and more with our help desk software, making it feasible for customers to help themselves without raising ticket.

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knowledge-base
Helpdesk Automation

Helpdesk Automation

Automate Help Desk Ticketing

Automate customer service to resolve issues through triggers, responses, workflows and more with our help desk software.

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Advanced Reports

Advanced Reports

Make Data-Driven Decisions

Generate reports in just a few clicks to understand how your support team is performing, giving you a holistic view of their activities.

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Contact Management

Contact Management

Organize Your Contacts in One Place

Store all the information of contacts in one place. Our versatile way to track, organize, maintain and update makes the process of managing contacts effortless and simple for you.

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contact-management
Task Management

Task Management

Track Down What's Important and Get it Done

Manage your daily tasks and make sure no matter how busy you are, you finish the most important things first.

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task-management
Workflow Management

Workflow Management

Create a Work Flow for Repetitive Tasks

Create a work flow for repetitive tasks and focus on important tasks.

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Group Categorization

Group Categorization

Get Organized with Group Categorization

Sort data in multiple categories for easy data management.

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Trusted by 30000+ active users.

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indeed
entrepreneur
tnw
basesuit
fidelitybank
4 stars rating
1000+ reviews - TrustScore 4.9 out of 5
Great Platform for a proper organised B2B and B2C experience with ease.

Jonathan Pimento

5 stars rating
When you learn to navigate through it, it's a pretty good software.

Giovanna Pergher

5 stars rating
I had a question about how to make the most of a campaign, and was helped in a very kind and gracious way. I learned something new.

DNP Inc.

5 stars rating
Love this Responsive and very helpful support team. Great price and brilliant features

Nic Jude

5 stars rating

Unlock 37+ Apps at just $14.99

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CUSTOMER STORIES

Our customers are our biggest fans

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Amazing tips and how-to guides to help businesses succeed like the Fortune 500.

Blogs

Blogs
Best Help Desk Ticketing Systems in 2022

Manage hundreds of customers while still meeting their needs and also automate simple tasks. This tool allows you to send prompt replies to your customers without the need for any human input. You can also collect valuable customer information using this software.

7 Best Ways to Provide Social Media Customer Service

Customers can get support through social media channels, like Facebook and Twitter. This helps businesses meet customers where they are and answer their questions quickly.

A Walkthrough into the Omnichannel Customer Experience

Customers are offered an omnichannel experience by a variety of channels that seamlessly connect, allowing them to pick up where they left off on one channel and continue on another.

10 Ways Technology will Impact the Future of Customer Service

Customer service has always been a component of companies, small or large. In order to offer the right customer service at the right time in a more personalised manner, the technology plays a key role.

5 Impressive Ways to Provide Chatbot Customer Service

Chatbots have been around for a long time, but the technology has been getting more advanced and more sophisticated. Chatbots can be used to solve customer queries, but also to provide general advice or even to sell products.

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Essentials

knowledgebase
What is Help Desk Software?

Let's understand what is a help desk software and how it helps in serving the best customer support

How To Manage Helpdesk Tickets With Ease

each ticket must have a status to identify whether it’s been handled or whether it has been solved

What Is Contact Management Software?

Contact management software is a solution that allows you to manage your contacts effectively. An ideal tool for your business tracks all your clients. With the robust database that this software offers, communicating with your customers and prospects are made easier.

What is a Ticketing System?

Get to know about a ticketing system, how it works and its importance in customer support.

How Does Automated Customer Support Work?

Let's understand how the support team and customers are benefited by customer support automation

What is a Knowledge Base?

Get to know about knowledge base, its importance what components make up a knowledge base.

How Does Knowledge Base Help Customers?

Get to know how knowledge base plays a significant role in help desk software

Benefits of Help Desk Software

Understand the advantages of using a help desk software to provide efficient customer support

How Efficiently Helpdesk System Can Solve Customer Issues?

Get to know the distinct ways of how help desk software could provide effective customer support

How Does Compelling Customer Service Impact Your Business Sales?

Let us understand how customer service can influence the working of your business

What Skills are Required to Work with Help Desk System?

Let us understand the help desk skills required for a support agent to provide seamless customer support.

Why to Use Advanced Reports in Customer Support?

Let us understand the importance of advanced reports and its benefits in providing high-standard customer support.

What Makes A Good Ticket Management System?

A ticket management system is the key to efficiently managing customer inquiries, complaints, and support. It helps you strike a balance between actively growing your business and managing your customers' needs effectively.

How to Use Help Desk Software

A help desks are special departments where your customers inform their issues and expect a proper solution. Such a department may also be a centralized location to build a self-service knowledge base, manage consumer service workflows, and centralize consumer data.

What Is A Help Desk System

Help desk software helps to keep track of pending issues and also reference those that have already been resolved. Doing so guarantees that both speed and accuracy of solving issues are achieved.

What Is Workflow Management Software?

workflow management refers to the process of defining, improving, and automating tasks to enhance a company's processes to help reduce errors, improve efficiency, and increase productivity. The software used for this purpose is what is termed as 'workflow management software.

How To Manage Helpdesk Tickets With Ease

You can make the most out of a helpdesk ticketing system if you know how to use it to your advantage. Use the recommended tool we’ve provided you, and be sure to follow the handy tips provided. That’s one way to succeed with managing your helpdesk tickets.

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