Manage tickets and provide a knowledge base in your customer support software to take care of all of your customersâ€™ needs with very little effort.
Use preloaded conditions, actions, and triggers to automate helpdesk ticketing.
Improve decision making backed with data to grow in the right way.
Streamline customer support responses and follow-up easily.
Automatically share knowledge and boost efficiency.
Improve performance based on real-time feedback.
Stay in control of tickets with customer support software.
Add, edit, forward and include new members effortlessly with Support’s extensive ticket management system. Organize tickets more effectively to manage, sort, assign and follow customers and helpdesk inquiries within your customer support software.
Find out more about Ticket Management
Create and share a library of FAQs, how-tos, instructions and insights for customers to refer to anytime. Manage your customer’s inquiries proactively within your customer support software before they become issues to minimize support tickets.
Find out more about Knowledge Base
Streamline processes, automate tasks and respond faster by easily creating automations. Customize conditions and actions within your customer support software to build powerful workflows and allow your team to focus on more meaningful tasks.
Find out more about Helpdesk Automation
Gain valuable insight into your customer support software efforts and determine how to improve your processes based on hard data. Determine customer service issues and troubleshoot to improve customer satisfaction.
Find out more about Advanced Reports
I chose 500apps because of their value and incredible superior customer service. They really care about small-to-medium sized organizations like ours, whether you're very CRM experienced or lightly so. Every business needs a CRM these days. Compared to HubSpot or Fusion Marketing, they really present a better value and are quite robust yet simple to use. Very pleased!
500apps is a pretty compressive system for a good price. Plenty of integrations. Sales, marketing and help desk automation. I love that it integrates with IMAP and the chrome widget is brilliant for pulling in LinkedIn data. I've found the customer service incredibly responsive. These guys really care about their reputation.
I love 500apps. It's a perfect solution for startups. The price is right and the system does all I need it to. I had a small issue and called the customer service line. I was really impressed being able to speak with the team all the way from Australia. They resolved my issue immediately and were very nice to deal with. I highly recommend this solution. 500apps is excellent for startups who can't afford the high prices of alternative solutions out there.
I have worked with quite a few CRM solutions including SugarCRM, Daylite, and Salesforce. Within a few days I could build scripts to import our data into 500apps using their Rest APIs. If you are building a web app, and want to store customer data into a CRM, Agile makes it easy. The concepts of using web triggers in Agile CRM to trigger based on events that occur on our website or our web app is a game changer for our customer support and marketing teams. I am typically very skeptical to change CRM solutions, as most of the work falls on me to actually move the data. With Agile, I feel like we are more in control of the data, and we have given our sales, marketing and staff additional tools to make communication with clients easier.
Very pleased with the Support received and the tool during initial kicking of the tires. The knowledge base gets points for simplicity, however, needs better context and examples provided to help users such as myself. Looking forward to growing with this CRM!
I was completely lost integrating Facebook with 500apps. Contacted online support and the extremely patient Support team walked me through all processes step by step. Now that's what I call customer service par excellence! I highly recommend 500apps.
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