Categorize Tickets

Categorize tickets based on open, closed, pending, spam, blacklist and determine which tickets need fixing the most.

Prioritize Tickets

Sort the tickets based on what order they should be processed in by status. High, medium and low priority.

Assign and Manage Agents

Use the note to give more details, instructions, or context to the task. This helps the work get started faster, and ensures everyone on the team is on same page.

Real Time Tracking

View events in summary style and drill down to item-by-item detail. Activity log lets you go back and see what exactly happened and when.

Instant Responses

Implement Live Chat with the help desk to gain instant and potential customers’ trust. They can now know that a live agent is there for them and which in return helps you acquire more clients.

Conversation Tickets

Click conversations to tickets so that you can spend more time providing the most satisfactory experience for your customers.

Assign Agents

Manage and track several agents' duties in one spot, even if they aren't all related to the same project.

Get Feedback

Let customers rate customer service agents and feedback after every chat, then use that feedback to help determine which agents are providing the best service.

Multiple Section

Generate instructional content based on feedback and commonly experienced issues and add it to the knowledge base effortlessly.

Domain Wise

Provide easy access to information and let customers find solutions to their questions.

Video and Image Library

Extend the functionality of a knowledge base by sharing pages to different social networking sites.

Content Categorization

Categorize and view content by author, section, descriptions, tags and more. Display content in intuitive categories for ease of navigation.

Create Flows

Address negative feedback quickly and automatically to de-escalate possible issues and improve your customer’s experience and overall satisfaction.

Automated Responses

Automatically reply to your customers with canned responses, relevant content, and emails. Respond to your customers right away.

Set Rules and Triggers

Establish rules for helpdesk inquiries as they enter and apply them to appropriate tickets for actions and triggers.

Zapup Nodes

Automate using a simple visual drag-and-drop builder and receive real-time updates to manage all activities in a single log with no delays.

Dashboard

Visualize data at a high level on ticket and knowledge base dashboards and view stats to get all of the details you need at a glance.

Download Reports

Download and easily monitor the results of your team. Compare performance rates  in the total volume.

Track KPIs

Assure your company's growth, keep track of the key performance indicators (kpi) that provide you an idea of its overall health.

Filtering by Metrics

Monitor all of your customer service data to identify what inspires your customers and what leaves them frustrated. Accurate reports let you focus on the needs of your customers.

Easy Reply

Reply your contacts easily from a single place. It's a breeze to keep track of which messages were read and responded to and which ones still require some action from the user.

Add Contacts

Add contacts ,manage your contacts, add tags to them and categorize them according to the requirement.

Activity Tracking

Track how and when the actions are performed on a particular contact - be it updating the contact information or having a conversation with this contact. Each action performed can be viewed on the timeline dashboard.

Export Contacts

Export details of more than 50,000 leads, contacts to excel via csv file.

Create and Assign Tasks

Create and assign tasks, follow up on the progress of task completion, and manage your team from a single location. The entire workflow is streamlined and simplified for effortless management.

Prioritize Tasks

Track and prioritize your tasks and focus on what matters most by scheduling them for the times of day that have the best productivity.

Check Status

Focus on your current tasks and attend to them in time. It lets you monitor the status of your tasks in one place. Filter and view tasks that are overdue or high-priority in one place, so that you don't miss any important work deadlines.

Email to Tickets

Convert your incoming emails to tickets, manage and organize till the ticket closure through our email integration.

Email Ticket Threads

Convert your incoming emails to tickets, manage and organize till the ticket closure through our email integration.

Respond with Email

Send, schedule, and track emails for your clients through SMTP relay in just a few minutes without the need for email servers to be maintained. Add the API key, configure it, and turn it on to transfer emails directly from support.cc.

Prioritize Tickets

Prioritize high, medium, and low-level issues based on importance. Assign agents to problems according to their priority level to deliver consistent support directly from email ticketing.

Set up SLAs

Set a due date for tickets based on a variety of factors such as the ticket's channel, the customer who raised it, and its status under Service Level Agreements (SLA) to identify which issues need to be addressed right away.

Multiple Channels (Gmail, Outlook)

Gmail and Outlook are two examples of email accounts that may be added to your helpdesk system. Respond to tickets sent by your consumers and quickly fix any issues.

Create Workflows

Get the most out of your team by making it easy to create a workflow and track progress from start to finish. This simple process will help you get more done with less stress and more efficiency.

Pre-Built Flows

Workflow templates are a great way to create your own custom workflow templates. Workflow templates can be used manage your projects.

Custom Tags

Create workflows and assign tag and automate repetitive tasks to put your processes on auto-pilot. The platform allows you to easily define your process.

Condition Node

Automate time-consuming tasks with workflow. Leverage technologies that help you to keep track of and control your repetitive tasks.

Drag and Drop Builder

Create simplest and most intuitive ways to work with different parts of a project or team, by creating a visual outline of files and their sequence. Using drag and drop feature.

Categorize Tickets

classify bulk tickets as new, pending, open, or closed based on the status of  tickets at once 

Unlimited Groups

Create unlimited group categories and segregate your workforce for better organization.

Multi-mail Configuring

Configure multiple customer support emails and view all of your emails in one place.

Multichannel Bot

Customer service bot that can be quickly installed into any current business website to help you automate your customer service. It can respond to client inquiries more quickly and efficiently while conserving human resources.

Automated Support

Eliminate support requests once and for all with automated service, which offers live chat, email, and phone support to its users 24/7. It's a terrific strategy to keep customers happy and keep them coming back.

Quick Replies

Provides a simple and quick platform for you and your clients to create and maintain a good connection.

Connect App Workflow

Turn your app into a robust customer service system by allowing consumers to submit tickets directly from your website, where you can respond to them and prioritize them by adding due dates and reminders.

Live Chat

Connect LiveChat and HelpDesk to create a ticket from any conversation, email, or other messages. Manage all of your client cases from one interface.

Social Support

Provides an interactive helpdesk for customer service as well as a community management to help you grow your support team by engaging with customers and companies on social media.