Provide customer support via multiple channels, boost productivity, improve customer satisfaction, save time and cost.
Manage tickets and provide a knowledge base in your customer support software to take care of all of your customers needs with very little effort.
Use preloaded conditions, actions, and triggers to automate help desk ticketing.
Improve decision making backed with data to grow in the right way.
Streamline customer support responses and follow-up easily.
Automatically share knowledge and boost efficiency.
Improve performance based on real-time feedback.
Stay in control of tickets with customer support software.
Organize tickets more effectively to better manage and sort customer support inquiries.
Find out more about Ticket Management
Provide instant support and ticketing with supplementary apps like BotUp and live chat (Ninjachat). Manage all the support requests and handle all inquiries from your customers.
Find out more about Bots and Live Chat
Manage your customer's inquiries proactively within your customer support software by making Knowledge base Articles which can be divided into categories and Sections. It will help to minimize support tickets.
Find out more about Knowledge Base
Customize conditions and actions within your customer support software to build powerful workflows and allow your team to focus on more essential tasks.
Find out more about Helpdesk Automation
Gain critical insights into your customer service efforts by analyzing data and determining strategies for improving processes. Log and address customer support issues to improve client satisfaction.
Find out more about Advanced Reports
Manage your most important clients and partners, organize their information in one place, track the progress of projects, and more....
Find out more about Contact Management
Prioritize your daily work, delegate tasks to your co-workers, share files with clients or team members, monitor the progress of your project, and track time spent on each task.
Find out more about Task Management
Integrate with email tools and get instant notification the moment a new ticket is created.
Find out more about Email Integration
Set up a routine for recurring responsibilities and focus on the most important item of your agenda.
Find out more about Workflow Management
Gather and organize by categorizing the ticket into groups, prioritize them, and close tickets effortlessly.
Find out more about Group Categorization
Amazing tips and how-to guides to help businesses succeed like the Fortune 500.
A service desk involves all software applications support teams use to oversee, manage, and provide solutions to issues and problems that workers may encounter.
Support.cc is a customer support solutions provider for small and medium-sized businesses. They provide industry-proven, cloud-based software that automates the entire customer support process from ticketing to issue resolution.
Support.cc provides the simplest and most affordable way for businesses to manage customer support with a virtual help desk solution that is cloud-based and easy to set up and use.
Customer satisfaction is a metric that indicates how happy or satisfied customers are with a company's services, goods, and capabilities.
Let's understand what is a help desk software and how it helps in serving the best customer support
each ticket must have a status to identify whether it’s been handled or whether it has been solved
Contact management software is a solution that allows you to manage your contacts effectively. An ideal tool for your business tracks all your clients. With the robust database that this software offers, communicating with your customers and prospects are made easier.
Get to know about a ticketing system, how it works and its importance in customer support.
Let's understand how the support team and customers are benefited by customer support automation
Get to know about knowledge base, its importance what components make up a knowledge base.
Get to know how knowledge base plays a significant role in help desk software
Understand the advantages of using a help desk software to provide efficient customer support
Get to know the distinct ways of how help desk software could provide effective customer support
Let us understand how customer service can influence the working of your business
Let us understand the help desk skills required for a support agent to provide seamless customer support.
Let us understand the importance of advanced reports and its benefits in providing high-standard customer support.
A ticket management system is the key to efficiently managing customer inquiries, complaints, and support. It helps you strike a balance between actively growing your business and managing your customers' needs effectively.
A help desks are special departments where your customers inform their issues and expect a proper solution. Such a department may also be a centralized location to build a self-service knowledge base, manage consumer service workflows, and centralize consumer data.
Help desk software helps to keep track of pending issues and also reference those that have already been resolved. Doing so guarantees that both speed and accuracy of solving issues are achieved.
Workflow management refers to the process of defining, improving, and automating tasks to enhance a company's processes to help reduce errors, improve efficiency, and increase productivity. The software used for this purpose is what is termed as 'workflow management software.
You can make the most out of a helpdesk ticketing system if you know how to use it to your advantage. Use the recommended tool we’ve provided you, and be sure to follow the handy tips provided. That’s one way to succeed with managing your helpdesk tickets.
categorize from urgent to less urgent according to the date of the complaint, time of protest, nature of the complaint, or any other metrics you wish. In a business where tens of complaints come daily, tracking complaints can be complex.
Solve your customer's queries easily with our customer support software, which help business' for better and long-lasting customer relationship efficiently.
If you're looking for the best help desk software to help you manage your support tickets, you'll want to read this. Support.cc is a complete solution for managing your support, sales and marketing tickets.
When a virtual support system is properly implemented and managed, it can provide a means for a business to increase sales, increase brand loyalty, and reduce overhead costs.
The Virtual Service Desk (VSD) is an innovative, cost-effective way to provide customer service. Learn more about what a VSD can do for your company.
With the help of live chat software, you can create a virtual help desk that will allow your customers to get in touch with you through online chats.
Implementing help desk software is one of the best ways to ensure your small business or nonprofit organization has a helping hand.
500apps is exciting for companies that focuses on task and project monitoring for increased productivity. Looks great! It also has all apps in the same place, and we can use them in one go! Well done.
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CPO at uQualio
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Awesome customer service. Vicky is very helpful. Can explain and help me to troubleshoot my current issues. Thank you so much.
"SMBs' ultimate choice" - It was packed with features that addressed every need an organization could have. A wide variety of management functions are available, including human resource management, product management, time management, knowledge management, and client management.
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