help-desk-software

Best Help Desk Software

Provide customer support, enhance productivity, boost customer satisfaction, save time and cost.

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Make Your Customer Support Excel

  • Streamline customer support responses and follow-up easily.

  • Automatically share knowledge and boost efficiency.

  • Improve performance based on real-time feedback.

  • Stay in control of tickets with customer support software.

help desk software

Ticket Management

Add, edit, forward and include new members more effortlessly. Organize tickets more effectively to better manage and sort customer support inquiries.

ticket management
categorize the tickets

Categorize The Tickets

Categorize tickets based on open, closed, pending, spam , blacklist and determine which tickets need fixing the most.

prioritize the tickets

Prioritize The Tickets

Sort the tickets based on what order they should be processed in by status. High, medium and low priority.

manage assignees

Manage Assignees

Use the note to give more details, instructions, or context to the task. This helps the work get started faster, and ensures everyone on the team is on same page.

ticket tracking

Ticket Tracking

View events in summary style and drill down to item-by-item detail. Activity log lets you go back and see what exactly happened and when.

set due dates

Set Due Dates

Assign task durations, due dates and statuses after you create your task. This way you can make sure everyone else on the team knows what they are working towards.

assign tasks

Assign Tasks

Assign the right worker to each individual problem based on their skill set, proximity to location and type of repair they are most experienced in.

Find out more about Ticket Management

Knowledge Base

Manage your customer’s inquiries proactively within your customer support software before they become issues to minimize support tickets.

knowledge base
content management

Content Management

Generate instructional content based on feedback and commonly experienced issues and add it to the knowledge base effortlessly.

diy assistance

DIY Assistance

Provide easy access to information and let customers find solutions to their questions.

multi platform share

Multi Platform Share

Extend the functionality of a knowledge base by sharing pages to different social networking sites.

content categorization

Content Categorization

Categorize and view content by author, section, descriptions, tags and more. Display content in intuitive categories for ease of navigation.

Find out more about Knowledge Base

Helpdesk Automation

Streamline processes, automate tasks and respond faster by quickly creating automation. Customize conditions and actions within your customer support software to build powerful workflows and allow your team to focus on more essential tasks.

helpdesk automation
workload management

Workload Management

Address negative feedback quickly and automatically to de-escalate possible issues and improve your customer’s experience and overall satisfaction.

rapid responses

Rapid Responses

Automatically reply to your customers with canned responses, relevant content, and emails. Respond to your customers right away.

never miss slas

Never Miss Slas

Set deadlines for responding to customers and measure how well customer service agents know the ins and outs of handling tasks in a timely manner.

workflow conditions

Workflow Conditions

Establish rules for helpdesk inquiries as they enter and apply them to appropriate tickets for actions and triggers.

Find out more about Helpdesk Automation

Advanced Reports

Gain critical insights into your customer service efforts by analyzing data and determining strategies for improving processes. Log and address customer support issues to improve client satisfaction.

advanced reports
dashboard

Dashboard

Visualize data at a high level on ticket and knowledge base dashboards and view stats to get all of the details you need at a glance.

download reports

Download Reports

Download and easily monitor the results of your team. Compare performance rates  in the total volume.

track kpis

Track Kpis

Assure your company's growth, keep track of the key performance indicators (kpi) that provide you an idea of its overall health.

filtering by metrics

Filtering by Metrics

Monitor all of your customer service data to identify what inspires your customers and what leaves them frustrated. Accurate reports let you focus on the needs of your customers.

Find out more about Advanced Reports

Contact Management

Manage your most important clients and partners, organize their information in one place, track the progress of projects, and more.

contact management
easy reply

Easy Reply

Reply your contacts easily from a single place. It's a breeze to keep track of which messages were read and responded to and which ones still require some action from the user.

add contacts

Add Contacts

Add contacts ,manage your contacts, add tags to them and categorize them according to the requirement.

activity tracking

Activity Tracking

Track how and when the actions are performed on a particular contact - be it updating the contact information or having a conversation with this contact. Each action performed can be viewed on the timeline dashboard.

export contacts

Export Contacts

Export details of more than 50,000 leads, contacts to excel via csv file.

Find out more about Contact Management

Task Management

Manage your tasks, projects and team effectively. It helps you prioritize your daily work, delegate tasks to your co-workers, share files with clients or team members, monitor the progress of your project, and track time spent on each task.

task management
create & assign tasks

Create & Assign Tasks

Create and assign tasks, follow up on the progress of task completion, and manage your team from a single location. The entire workflow is streamlined and simplified for effortless management.

proritise tasks

Proritise Tasks

Track and prioritize your tasks and focus on what matters most by scheduling them for the times of day that have the best productivity.

status check

Status Check

Focus on your current tasks and attend to them in time. It lets you monitor the status of your tasks in one place. Filter and view tasks that are overdue or high-priority in one place, so that you don't miss any important work deadlines.

alerts

Alerts

Get notifications in real-time for your assigned tickets and track their progress as they are created, updated and closed.

Find out more about Task Management

Workflow Management

Set up a routine for recurring responsibilities so you don't have to necessarily spend time on them on a daily basis and focus instead on the most important item of your agenda.

workflow management
create workflows

Create Workflows

Get the most out of your team by making it easy to create a workflow and track progress from start to finish. This simple process will help you get more done with less stress and more efficiency.

template

Template

Workflow templates are a great way to create your own custom workflow templates. Workflow templates can be used manage your projects.

tag

Tag

Create workflows and assign tag and automate repetitive tasks to put your processes on auto-pilot. The platform allows you to easily define your process.

automate workflows

Automate Workflows

Automate time-consuming tasks with workflow. Leverage technologies that help you to keep track of and control your repetitive tasks.

drag and drop

Drag and Drop

Create simplest and most intuitive ways to work with different parts of a project or team, by creating a visual outline of files and their sequence. Using drag and drop feature.

Find out more about Workflow Management

Group Categorization

Put all relevant information at your fingertips and stay organized with this user-friendly tool. With a few clicks of the mouse, you can organize the information you need to power your business.

group categorization
categorize the tickets

Categorize The Tickets

classify bulk tickets as new, pending, open, or closed based on the status of  tickets at once 

unlimited groups

Unlimited Groups

Create unlimited group categories and segregate your workforce for better organization.

multi-mail configuring

Multi-Mail Configuring

Configure multiple customer support emails and view all of your emails in one place.

Find out more about Group Categorization

Feedback Management

Automatically gathers, processes and present customer feedback in an easy to read format. Its real-time reporting lets you measure your business performance on a daily basis.

feedback management
capture feedback

Capture Feedback

Automatically capture feedback from the customer and track performance based on it

track agents performance

Track Agents Performance

Implement automatically tracking feedback from customers and incorporating these data points into a performance review metric, increase the productivity of your agents.

automatic collection

Automatic Collection

Automatic collection of feedback helps you stay focused on customer needs.

Find out more about Feedback Management

Advanced Settings

Create customized categories and tags so they become easier to find when you want or need to concentrate on them.

advanced settings
customize categories

Customize Categories

Create and categorize customized categories to the appropriate tasks so that it becomes easier to find when you need it.

tags

Tags

Create customized tags that help identify tasks more easily which helps increase productivity.

customize canned responses

Customize Canned Responses

Include a personalized greeting in your automatic email replies to help clarify the purpose of contacting your company.

Find out more about Advanced Settings

Bulk Actions

Manage your projects, assignees and tickets all together in one way by changing them all at once.

bulk actions
execute flows

Execute Flows

Save time and money by creating a flow with the set of tickets you have selected. Build your own sets of tickets and execute a flow for all of them at once. Bulk action is also fully compatible with your existing workflow.

change assignee

Change Assignee

Change the assignees for multiple tickets at once by using the bulk change assignees feature.

close tickets

Close Tickets

Close tickets is the perfect tool for your team's customer service team. With a single click, your agents can close tickets that were incorrectly selected by the customer. This saves them the time and effort of deleting individual tickets instead of closing a bulk lot of them.

Find out more about Bulk Actions

User Experience

Make consistent decisions in our daily work with the help of kanbanview, sort by, real-time count, and group by, which present data information in a clear format.

user experience
sort by

Sort By

Filter tickets by time of creation to view when they were created or updated. Tickets can be viewed in chronological order from newer to older.

group by

Group By

Filter inbound requests based on relevant criteria, delegate to more appropriate resource, and track progress.

real time count

Real Time Count

Keep track of how many tickets have been created, addressed, and closed as well as how many are still pending on your work board and get a better sense of the breakdown of the different tickets in real time.

kanaban view

Kanaban View

Manage tasks in a manner that is visually efficient with the help of a kanban view and you can easily find all of your tasks which are in different statuses.

Find out more about User Experience

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