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Ensure that the information of every single customer ticket is properly captured at one place so as to make it easy for your staff to find what they need. This will support your agents to offer quick assistance whenever required in the future.
Integrate our live chat (Ninjachat) with support.cc, for providing instant support and ticketing for your customers. Manage all the support requests and handle all the conversations of your customers.
Educate customers with in-depth guides to help them use your product with ease. Add, edit in real-time, preview, and publish articles in just a few clicks.
Automate repetitive tasks with robust ticket automation. Set rules, create workflows, and manage the process the way you want to help your agents spend time on what matters the most.
Get real-time reports on ticket activity, agent performance, and customer feedback so that you can take action to improve productivity.
Keep track of your contacts using an contact mangement software. Easily manage information, stay organized, and keep everything up to date.
Manage your tasks and projects from anywhere. Create new tasks and assign them to the appropriate team members. Set the task's type, due date, and category, and link it to relevant leads and contacts. Sort the tasks based on priority, due date, owner, and status of the tasks.
Simplify your customer assistance capabilities such as a knowledge base, ticket management, help desk automation, sophisticated reports, contact management, and task management.
Create workflows for business processes, that automates your day-to-day tasks. With its simple and intuitive user interface, you can easily design a workflow from scratch or by importing templates designed by experts.
Put all relevant information at your fingertips and stay organized, on top of things and efficient with this user-friendly tool.
Allows you to directly interact with your customers and assists you in providing an exceptional customer experience.
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Get all your frequently asked questions answered to ensure a safe and clean purchase.
What is 500apps?
500apps is an All-in-One Suite of SaaS applications for growing businesses to run like the Fortune 500 company. 500apps offers 50 best-in-class apps to help you go to the next level.
What is Support.cc?
Support.cc is a help desk software that comes with help desk management, automation, knowledge base, etc.
Is my and my users' data safe?
Yes, your privacy is of the utmost importance to us! Your data is stored on a secure cloud-based server, protected by 128-bit encryption and isn't shared with any third party services.
Can I cancel or upgrade my subscription at any time?
All Support.cc subscribers pay as they go, and you can cancel at any time. There are no requirements for a long-term commitment.
How is a "user" defined?
Any person with a unique Support.cc username and login is a user, Each user's action while logged on can be tracked and recorded for optimal performance and analysis.
Does Support.cc offer any uptime guarantee?
Online stability is critical for any business. For that reason, Support.cc is hosted on Google and Amazon cloud to satisfy all demands and at every scale. We're pleased to announce that Support.cc services are now backed up by a 99.99% uptime guarantee.
Will my subscription be renewed automatically?
Yes, both monthly and annual subscriptions will be automatically renewed every month and year respectively unless there's a cancellation scenario.
Who do I contact for additional questions?
We always encourage you to ask all the questions you want to ensure we're right for you. Contact us at firstname.lastname@example.org or call us anytime for more information or to share your feedback.
Can I get a refund for my cancelled subscription?
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