Per email, not per agent. Free under 500 emails/month. No setup fees. Cancel anytime.
Under 500 emails/mo. Perfect to start.
500–5k emails/mo. For growing teams.
Unlimited emails. For high-volume teams.
43 capabilities across 7 groups — at a glance.
| Capability | Free | Starter |
|---|
| Growth |
|---|
| Monthly price | $0 | $29/mo | $84/mo |
| Volume & channels | |||
| Monthly inbound emails | Up to 500 | 500–5,000 | Unlimited |
| Email channels | 1 mailbox | Up to 3 mailboxes | Unlimited mailboxes |
| Reply from your own domain | |||
| WhatsApp channel | Coming soon | Coming soon | |
| AI capabilities | |||
| AI auto-drafted replies | |||
| Human-approval queue | |||
| Shared inbox & ticketing | |||
| Unified inbox (board + list) | |||
| Thread merge, dedup & linking | |||
| Routing & automation | |||
| Lanes & priorities | |||
| Auto-responder | |||
| Knowledge base | |||
| Public help center | |||
| Custom branding & theming | |||
| Analytics | |||
| Lane & team analytics | |||
| Trend overlays | |||
| Support & compliance | |||
| Support tier | Priority email | Dedicated account manager | |
| SOC 2 | In progress | In progress | In progress |
| SSO (SAML) | |||
Match your team size and email volume to the right plan.
Free
Solo founders and side projects. Under 500 emails/month. You want the AI agent live without entering a credit card — and you're OK with a small "Powered by Support.cc" badge in your reply signature.
Starter
Customer-success teams of two to six at a SaaS or e-commerce brand with 500–5,000 inbound emails/month. You're replacing one seat of a legacy helpdesk and want AI drafts plus your own branding without the per-agent bill.
Growth
Multi-brand operators and high-volume support orgs (5,000+ emails/month). You need advanced routing, SLA breach alerts, multi-brand workspaces, SSO, and a dedicated account manager.
No lock-in — stop billing when you want
Switch plans anytime, prorated
Talk to engineers, not bots
Three pricing models dominate the AI customer-support category. Support.cc is the third path.
Per agent seat
$55–$132/agent/mo
Zendesk, Freshdesk. Penalizes growing teams. Adding a hire raises your bill.
Scales with headcountPer resolution
$0.99–$2.00/outcome
Fin, Zendesk Resolutions. Linearly scales with volume — heavy traffic pays more.
Punishes successPer inbound email
$0–$84/mo flat
Support.cc. Pay for what your inbox receives. Unlimited seats. Predictable.
Predictable billAdding a teammate is free. AI-drafted replies don't count against any per-agent limit because there is no per-agent limit. Hire today — your bill stays the same.
Per-email math at the volumes most customers hit. No surprise overage; no per-agent multiplier.
| Volume | Plan | Monthly bill | Per email |
|---|---|---|---|
| 200 emails/mo | Free | $0 | — |
| 1,000 emails/mo | Starter | $29/mo | ~$0.029/email |
| 5,000 emails/mo | Starter | $29/mo | ~$0.0058/email |
| 10,000 emails/mo | Growth | $84/mo | ~$0.0084/email |
| 50,000 emails/mo | Growth | $84/mo | ~$0.0017/email |
Annual billing saves 20% on Starter and Growth.
Eleven questions buyers ask before they sign up.
Yes. Under 500 emails per month, with no credit card and no time limit. The only constraint is a "Powered by Support.cc" badge in your reply signature, removed on paid plans.
One inbound message that lands in a Support.cc lane. Replies in the same thread are part of the original ticket and aren't metered again. Internal team comments, automated notifications, and bounce messages are free. AI drafts are free — only the message actually sent to your customer counts.
We email you when you cross 80% of your limit and again at 100%. Tickets keep flowing — we don't drop messages — and overage is billed at the next plan's per-email rate. Upgrade any time and the rate stops.
Yes. Upgrades take effect immediately and we prorate the difference. Downgrades take effect at the start of the next billing cycle so you keep the features you've already paid for.
Yes — annual billing saves 20%. Starter is $29/mo monthly or $279/year ($23.25/mo equivalent). Growth is $84/mo monthly or $759/year ($63.25/mo equivalent). All plans are non-refundable.
Yes — cancel any time and we stop billing at the end of the current cycle. You keep full access until then. All payments are non-refundable.
SSO via SAML is included on the Growth plan today. SOC 2 audit is in progress; the underlying controls (encryption at rest and in transit, least-privilege access, audit logging) are in production.
Yes. We import knowledge base articles and historical conversation threads from Zendesk, Intercom, Freshdesk, and Help Scout. Migration support is included on the Growth plan and available as a one-off service for Starter — talk to migration support.
No. Support.cc prices per inbound email, not per support agent. Adding teammates is free on every plan, including Free. Most helpdesks charge $55–$132 per agent per month at scale — Support.cc doesn't.
No. Industry hidden setup fees range from $500 to $50,000 depending on the platform. Support.cc charges $0 to onboard — the four-step setup wizard handles connecting your inbox and importing your knowledge base.
No. By policy, your customer messages are never used to train any AI/ML model. See our no-training policy.
Custom contracts for 25,000+ emails/mo, dedicated infrastructure, custom MCP servers — let's tailor it together. We reply within 1 business day.
| Autonomous AI send mode | Coming soon | Coming soon |
| Smart classification |
| AI-suggested lanes |
| Multilingual replies |
| Turn a ticket into a help article |
| Knowledge sources (web, PDF, custom) | Basic |
| Retrieval accuracy tier | Free | Pro | Pro |
| App integrations |
| Custom MCP servers | Coming soon |
| AI training on your data | Never | Never | Never |
| Bulk actions & starred threads |
| Rich-text reply composer |
| Search |
| Internal notes |
| Contacts (lightweight CRM) |
| Automation rules | Up to 5 | Up to 15 | Up to 25 |
| SLA timers & breach alerts |
| Escalation actions | Basic | Advanced |
| Custom domain |
| Media library & video embeds |
| Code blocks |
| Article view analytics |
| Suggested articles in reply |
| Article feedback (thumbs) |
| Coming soon |
| CSAT collection | Coming soon | Coming soon | Coming soon |
| CSV exports | Coming soon | Coming soon |
SOC 2 in progress.
