Ticket Management

for streamlining your helpdesk

Help your customer service staff in prioritizing, categorizing, assigning, and managing agents with real-time tracking of the tickets received to increase their productivity without sacrificing time and effort with our ticket management feature.

Ticket Management

View, Track and Update Tickets Effortlessly with Ticket Management

Manage all your customer service tickets easily and effectively with Support’s reliable and easy-to-use ticket management software. Streamline customer service, keep track of customer inquiries, and ensure that customer requests are being handled promptly and efficiently.

ticket management leave note
categorize tickets

Categorize Tickets

Categorize the tickets based on status to define which tickets are new,closed, pending, spam, blacklist which are open, which are in progress, and which have been resolved.

prioritize tickets

Prioritize Tickets

Ensure productivity by assigning important tasks with high, medium and, low priority statuses that help to keep things updated and organized.

assign and manage agents

Assign and Manage Agents

Streamlines the process of assigning agents to tasks, ensuring that the right agents are assigned to the right tasks.

real time tracking

Real Time Tracking

Track the changes made within the service desk portal easily. Find out what, when and who made the changes without breaking a sweat. Ticketing software's powerful dashboard lets you view all the activities carried out in the portal so you can stay up-to-date with the progress.

What is Ticket Management Software?

Help desk ticket management software is a computer system designed to provide a quick and easy way to manage customer queries, requests or issues. The ticketing software can be used for many different things, from managing the day-to-day operations to handling customer support. A support ticket might be created when a customer raises an issue related to the company’s product or service and wants the issue to be resolved quickly. There are many features that make help desk software popular among companies like improved customer service, improved management efficiency, improved scalability, improved project management and operations. Learn more about ticketing software.

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