Ticket Management Software

helpdesk streamlining

Ticket management software with advanced features to help your customers tackle issues without sacrificing the time and effort of your customer service staff.

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Ticket Management Software

View, Track and Update Tickets Effortlessly With Ticket Management Software

Manage all your customer service tickets easily and effectively with Support’s reliable and sophisticated ticket management software.

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categorize the tickets

Categorize The Tickets

Categorize the tickets based on status to define which tickets are new, which are open, which are in progress, and which have been resolved.

prioritize the tickets

Prioritize The Tickets

Ensure productivity by assigning important tasks with high, medium and low priority statuses that help to keep things updated and organized.

manage assignees

Manage Assignees

Manage and track work progress of agents in single place accross multiple projects.

ticket tracking

Ticket Tracking

Track the changes made within the service desk portal easily. Find out what, when and who made the changes without breaking a sweat. Ticketing software's powerful dashboard lets you view all the activities carried out in the portal so you can stay up-to-date with the progress.

set due dates

Set Due Dates

Accurately budget time on a task when they have a visual idea of its duration and deadline.

assign tasks

Assign Tasks

Distribute workload by assigning tickets to agents in proportion with the amount of tickets.

What is Ticket Management Software?

Help desk ticket management software is a computer system designed to provide a quick and easy way to manage customer queries, requests or issues. The ticketing software can be used for many different things, from managing the day-to-day operations to handling customer support. A support ticket might be created when a customer raises an issue related to the company’s product or service and wants the issue to be resolved quickly. There are many features that make help desk software popular among companies like improved customer service, improved management efficiency, improved scalability, improved project management and operations. Learn more about ticketing software.

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Explore More Features

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What our customers say

I chose 500apps because of their value and incredible superior customer service. They really care about small-to-medium sized organizations like ours, whether you're very CRM experienced or lightly so. Every business needs a CRM these days. Compared to HubSpot or Fusion Marketing, they really present a better value and are quite robust yet simple to use. Very pleased!

I love 500apps. It's a perfect solution for startups. The price is right and the system does all I need it to. I had a small issue and called the customer service line. I was really impressed being able to speak with the team all the way from Australia. They resolved my issue immediately and were very nice to deal with. I highly recommend this solution. 500apps is excellent for startups who can't afford the high prices of alternative solutions out there.

500apps is a pretty compressive system for a good price. Plenty of integrations. Sales, marketing and help desk automation. I love that it integrates with IMAP and the chrome widget is brilliant for pulling in LinkedIn data. I've found the customer service incredibly responsive. These guys really care about their reputation.

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