categorize from urgent to less urgent according to the date of the complaint, time of protest, nature of the complaint, or any other metrics you wish. In a business where tens of complaints come daily, tracking complaints can be complex.
Manage all your support tickets in one place
Provide multi-channel support via email, chat, call, knowledge base and social media
Create automation rules for faster resolutions and routing
Get a 360-degree view of customer data with CRM integrations
Enable self-support for your customers through brandable knowledge base
Organize tickets and follow-up on them using built-in task management
Integrate with built-in NinjaChat (live-chat software) and BotUp (AI Chatbot)
Generate customer service reports to identify areas of improvement
Unbelievable pricing - the lowest you will ever find
Everything your business needs - 50 apps, 24/5 support and 99.95% uptime
Every business will require a help desk to support customer queries at some point. The issues could come from the product in which the product may have a technical fault, or the customer may have made a mistake in using it. The case may be from the site where the customer has problems accessing a particular product online, or the site breaks down during use. The issues at fault could range from a minor issue, which would require only a minor fix, to the point that could cost the customer or the business lots of money. However, the bigger the business's customer base is, the more helpdesk issues it will likely have. The customer service personnel will tell you that manning a helpdesk with just tens of requests (not to mention hundreds or even thousands) coming in can be annoying, mainly because every customer, no matter how minor their issue, wants their problems solved immediately. In cases like that, you or your brand need helpdesk software to ensure that you can adequately automate your helpdesk service processes and handle your customer complaints better.
Sometimes it might not be that your product has a problem; it might be that the customer wants to know more about the product. If you don't answer that query early, it can make your customer leave your site.
In this case, your helpdesk software can help raise the needed resources for the customer. For example, you can automate your site to send instruction manuals, frequently asked questions pages, online resources for more information to the client on demand. This helps you focus on actual customer inconveniences instead of wasting your time and energy on supplying already accessible information.
As every business knows, some customer complaints are customer service issues (i.e., ones that the help desk operator can resolve with a mail or call), some are technical issues, and some are management issues. You can automate your helpdesk software to know which is which. Support.cc can categorize from urgent to less urgent according to the date of the complaint, time of protest, nature of the complaint, or any other metrics you wish. In a business where tens of complaints come daily, tracking complaints can be complex.
However, helpdesk software keeps all the records, ensuring that your customer service personnel do not miss anything. It also makes them more efficient since, among other things, they know how to allocate their time to solving the problems.
In a business with tens of requests, without tracking how many customer problems are coming in and the status of those problems, it is difficult not just for the helpdesk/customer service to solve problems but also for management to evaluate the customer service team.
Most helpdesk software has an automated dashboard with a backend available to the management to view. Management can thus quickly tell how well customer service is doing their jobs. It will also allow the administration to know the most common customer complaints and how to fix them.
The Support.cc helpdesk software is one of the most popular because it efficiently automates helpdesk workflows. For example, the software can keep records of informational guides for your customers to access as needed; it also has a dashboard where the person at the service desk can enter a history of the problem and who, when, and how to solve it. Furthermore, it has a dashboard that you can use to evaluate your customer relations team and make the required decisions.
In addition to the common problems mentioned above, Support.cc software also works efficiently with other customer relations management apps such as call apps or email apps. This means that you can resolve issues and communicate them to the customers without undue stress.
A good relationship with your customers is your primary goal as a business; secure it with Support.cc software.
Go to the next level with
Get all 50 apps - Join the SaaS Revolution - 500apps, $14.99/user flat pricing, 24/5 Support (Phone/Email/Onboarding)
500apps is exciting for companies that focus on task and project monitoring for increased productivity. Looks great! It also has all apps in the same place, and we can use them in one go! Well done
CEO at KPSYNCLAB
We are using 500apps for consolidated business growth. All the apps are very handy as we have the best customer success consultants working together with our Sales Director.
Christian Bjerre Nielsen
CPO at uQualio
My chat rep (Safin) was super helpful and got my issues resolved immediately! I'm looking forward to getting my business started with 500apps!
Awesome customer service. Vicky is very helpful. Can explain and help me to troubleshoot my current issues. Thank you so much.
"SMBs' ultimate choice" - It was packed with features that addressed every need an organization could have. A wide variety of management functions are available, including human resource management, product management, time management, knowledge management, and client management.
UE (Small-Business User)
"Budget Friendly All-in-One Suite" - Our business has benefited from 500apps' ability to keep track of everything that is relevant. From managing customers and leads to keeping track of our customers.
Tejas (Mid-Market Consultant)
"Una Suite Perfecta para pequeños y medianos empresas" - Lo que mas me gusta es que puedes tener integrado, diferentes herramientas, tanto de productividad, marketing y ventas puedes gestionar así como diferentes herramientas que te ayudan a venta online, como el desarrollador de sitios web, o la optimizacion SEO a través de la aplicaciÃ³n Ninja SEO.
Cosmetics Marketing Administrator
Business owners can use 500apps to get accurate, timely data that can help them make decisions better. 500apps aggregates the most accurate data and connects you with decision-makers and their confidants with ease.
Owner at Stonegye.digital
Program Manager at Keystone
It is a great platform where I can manage everything regarding my business and customers. 500apps basically solved many problems of mine regarding managing inventory from different vendors, billing customers, sending emails to customers, and managing help desks for customers. I can manage my whole business with 500apps because it provides all the tools I need.
Assistant Manager at Quality CARE India Limited