Freshdesk

Help Desk Competitors

Freshdesk Alternative

All the features required to provide the best customer support like the Fortune 500.

About Support.cc

Support.cc by 500apps is an all-in-one helpdesk ticketing solution that gives your clients faster and better support. It aids in customer service, productivity, and customer satisfaction while also saving time and money.

500apps offers a suite of 30+ apps at $14.99 and is free for 10 users.


Founder

Manohar Chapalamadugu

Team Size

250+

Pricing

$14.99

Funding

Bootstrapped

Head Quarters

Hyderabad, India 500081

New York, NY, US 10005

About Freshdesk

Freshdesk is a cloud-based customer service software that offers help desk support and clever automations to help you get more done in less time. It has been a popular solution for companies looking to manage client relationships as they grow.


Founder

Girish Mathrubootham, Shan Krishnasamy

Team Size

10000+

Pricing

$15

Funding

$85 M

Head Quarters

San Mateo, California

support.cc vs Freshdesk

Side-by-Side Feature Comparison

Be crystal clear about what you're getting.

support.cc

support.cc

$ 14.99 /mo

per user

FREE for 10 users

✔️

All-in-one Business Suite (30+ Apps)

✔️

Pricing

✔️

Tickets Management

✔️

Knowledge Base

✔️

Automated Work Flows

✔️

Analytics

✔️

Tags Management

✔️

Groups Management

✔️

Canned Responses

✔️

Tasks

✔️

Categories

✔️

Contacts

✔️

Widgets

✔️

Dashboard

✔️

Activities

✔️

Timeline

✔️

Email Integration

✔️

Live Chat Integration

✔️

Social Media Integration

✔️

Online

✔️

Offline

✔️

Cloud

✔️

Windows

✔️

Macos

✔️

Linux

✔️

Android/ios

✔️

24/7 Support

✔️

Webinars

✔️

Product Updates

✔️

Get Started Videos

✔️

In-app Videos

✔️

Documentation

✔️

Personalized Onboarding

✔️

Free Trial

✔️

Multiple Subscriptions

✔️

Paid Subscription

Freshdesk

Freshdesk

$ 15 /mo

per user

21 Days

All-in-one Business Suite (30+ Apps)

$15/mo

Pricing

✔️

Tickets Management

✔️

Knowledge Base

✔️

Automated Work Flows

✔️

Analytics

✔️

Tags Management

✔️

Groups Management

✔️

Canned Responses

Tasks

✔️

Categories

✔️

Contacts

✔️

Widgets

✔️

Dashboard

✔️

Activities

✔️

Timeline

✔️

Email Integration

✔️

Live Chat Integration

✔️

Social Media Integration

✔️

Online

Offline

✔️

Cloud

✔️

Windows

✔️

Macos

Linux

Android/ios

✔️

24/7 Support

✔️

Webinars

✔️

Product Updates

✔️

Get Started Videos

In-app Videos

✔️

Documentation

✔️

Personalized Onboarding

✔️

Free Trial

✔️

Multiple Subscriptions

✔️

Paid Subscription

Manage Your Tickets at Ease with Support.cc

Support.cc enables you to manage your tickets and resolve them at regular intervals at ease.

How Freshdesk Alternative Helps Your Business?

Support.cc enables your organization to assist the customers round-the-clock with no sort of daunting experience. But, using Support.cc you can easily manage and update all your business operations and tickets by monitoring your existing tickets, pending ones, resolved ones, to be assigned ones and more with fewer efforts.

Why Choose Freshdesk Alternative?

Support.cc places your company in the next level with its top-class features, from assigning the issue ticket to solving it. Irrespective of the size of the business you are handling, you can upgrade to Support.cc and avail of the benefits by making the most of it and building resourceful relationships.

Looking for Freshdesk Alternative?

Assign the issue tickets to the teams and manage your help desk operations and easily.

1

Prioritize Your Tickets Easily

Using Support.cc you can easily differentiate the tickets on which status that they fall into. You can also change the priorities based on the urgency of resolving them or indicating immediate attention.

2
Enable Enhanced Team Collaboration

Once your business incorporates the help desk management software, multiple departments inside the organization can work together collaboratively by knowing who is working on what by offering an exact resolution.

3

Easy Tracking and Monitoring

Since resolving a customer issue is an utmost priority for organizations, sometimes it is difficult. Using Support.cc, you can extremely maintain the brand image and also enhance your business and brand loyalty.

4
Produce Reports

Using Support.cc, you can generate a consolidated report sheet that is composed of all the ticket statuses. Some of these include completed, replied, pending responses and more and retrieve the details in just a few clicks.

Why Should You Use Support.cc?

Take your business to the next level by providing supreme customer support and grow your company like the fortune 500.

Manage Tickets Effectively

Resolve customer issues by viewing, updating and tracking tickets with ticket management software to provide best service on time.

Provide Customers with Self-Serve Library

Let your customers serve themselves with reference materials and contents generated and organized through knowledge base software.

Automate Your Help Desk Tickets Effortlessly

Respond to all customer queries quickly by automating tasks and creating powerful workflows with help desk automation software.

Make Valuable Insights Through Data Analysis

Create advanced reports to make informed decisions on improving customer satisfaction through customer serice data.

CUSTOMER STORIES

Our customers are our biggest fans
What our customers say

I chose 500apps because of their value and incredible superior customer service. They really care about small-to-medium sized organizations like ours, whether you're very CRM experienced or lightly so. Every business needs a CRM these days. Compared to HubSpot or Fusion Marketing, they really present a better value and are quite robust yet simple to use. Very pleased!

I love 500apps. It's a perfect solution for startups. The price is right and the system does all I need it to. I had a small issue and called the customer service line. I was really impressed being able to speak with the team all the way from Australia. They resolved my issue immediately and were very nice to deal with. I highly recommend this solution. 500apps is excellent for startups who can't afford the high prices of alternative solutions out there.

500apps is a pretty compressive system for a good price. Plenty of integrations. Sales, marketing and help desk automation. I love that it integrates with IMAP and the chrome widget is brilliant for pulling in LinkedIn data. I've found the customer service incredibly responsive. These guys really care about their reputation.

Get started with 500apps today

Support.cc is a part of 500apps Infinity Suite