Freshdesk

Help Desk Competitors

Freshdesk Alternative

All the features required to provide the best customer support like the Fortune 500.

About Support.cc

Support.cc by 500apps is an all-in-one helpdesk ticketing solution that gives your clients faster and better support. It aids in customer service by providing a one-stop-shop for all customer queries, productivity by automating manual processes, and customer satisfaction by ensuring queries are resolved efficiently. In addition, it saves time and money by reducing the need for multiple customer support channels.

500apps offers a suite of 50 apps at $14.99 and has 14 day free trial.


Founder

Manohar Chapalamadugu

Team Size

250+

Pricing

$14.99

Funding

Bootstrapped

Location

Hyderabad, India 500081

New York, NY, US 10005

About Freshdesk

Freshdesk is a cloud-based customer service software that offers help desk support and clever automations to help you get more done in less time. It has been a popular solution for companies looking to manage client relationships as they grow.


Founder

Girish Mathrubootham, Shan Krishnasamy

Team Size

10000+

Pricing

$15

Funding

$85 M

Location

San Mateo, California

support.cc vs Freshdesk

Side-by-Side Feature Comparison

Be crystal clear about what you're getting.

support.cc

support.cc

$ 14.99 /mo

per user

14-day FREE Trial

✔️

All-in-one Business Suite (50 Apps)

✔️

Pricing

✔️

Tickets Management

✔️

Knowledge Base

✔️

Automated Work Flows

✔️

Analytics

✔️

Tags Management

✔️

Groups Management

✔️

Canned Responses

✔️

Tasks

✔️

Categories

✔️

Contacts

✔️

Widgets

✔️

Dashboard

✔️

Activities

✔️

Timeline

✔️

Email Integration

✔️

Live Chat Integration

✔️

Social Media Integration

✔️

Online

✔️

Offline

✔️

Cloud

✔️

Windows

✔️

macOS

✔️

Linux

✔️

Android/ios

✔️

24/7 Support

✔️

Webinars

✔️

Product Updates

✔️

Get Started Videos

✔️

In-app Videos

✔️

Documentation

✔️

Personalized Onboarding

✔️

Free Trial

✔️

Multiple Subscriptions

✔️

Paid Subscription

Freshdesk

Freshdesk

$ 15 /mo

per user

21 Days

All-in-one Business Suite (50 Apps)

$15/mo

Pricing

✔️

Tickets Management

✔️

Knowledge Base

✔️

Automated Work Flows

✔️

Analytics

✔️

Tags Management

✔️

Groups Management

✔️

Canned Responses

Tasks

✔️

Categories

✔️

Contacts

✔️

Widgets

✔️

Dashboard

✔️

Activities

✔️

Timeline

✔️

Email Integration

✔️

Live Chat Integration

✔️

Social Media Integration

✔️

Online

Offline

✔️

Cloud

✔️

Windows

✔️

macOS

Linux

Android/ios

✔️

24/7 Support

✔️

Webinars

✔️

Product Updates

✔️

Get Started Videos

In-app Videos

✔️

Documentation

✔️

Personalized Onboarding

✔️

Free Trial

✔️

Multiple Subscriptions

✔️

Paid Subscription

Manage Your Tickets at Ease with Support.cc

Support.cc enables you to manage your tickets and resolve them at regular intervals at ease.

How Freshdesk Alternative Helps Your Business?

Support.cc enables your organization to assist the customers round-the-clock with no sort of daunting experience. Using Support.cc you can easily manage and update all your business operations and tickets by monitoring your existing tickets, pending ones, resolved ones, to be assigned ones and more with fewer efforts.

Why Choose Freshdesk Alternative?

Support.cc places your company in the next level with its top-class features, from assigning the issue ticket to solving it. Irrespective of the size of the business you are handling, you can upgrade to Support.cc and avail of the benefits by making the most of it and building resourceful relationships.

Looking for Freshdesk Alternative?

Assign the issue tickets to the teams and manage your help desk operations and easily.

1

Prioritize Your Tickets Easily

Using Support.cc you can easily differentiate the tickets on which status that they fall into. You can also change the priorities based on the urgency of resolving them or indicating immediate attention.

2
Enable Enhanced Team Collaboration

Once your business incorporates the help desk management software, multiple departments inside the organization can work together collaboratively by knowing who is working on what by offering an exact resolution.

3

Easy Tracking and Monitoring

Since resolving a customer issue is an utmost priority for organizations, sometimes it is difficult. Using Support.cc, you can extremely maintain the brand image and also enhance your business and brand loyalty.

4
Produce Reports

Using Support.cc, you can generate a consolidated report sheet that is composed of all the ticket statuses. Some of these include completed, replied, pending responses and more and retrieve the details in just a few clicks.

Discover more Competitors

Explore our competitors and find unbelievable value that we offer

Why Should You Use Support.cc?

Take your business to the next level by providing supreme customer support and grow your company like the fortune 500.

Manage Tickets Effectively

The best way to provide excellent customer service is to keep track of customer issues by using ticket management software. This software allows you to view and update customer tickets so that you can resolve their issues in a timely manner.

Provide Customers with Self-Serve Library

Your customers can serve themselves by using reference materials and content that is generated and organized through knowledge base software. This software makes it easy for customers to find the information they need without having to rely on you or your employees.

Automate Your Help Desk Tickets Effortlessly

By using a help desk automation software, you can quickly respond to customer queries and create powerful workflows.

Make Valuable Insights Through Data Analysis

To make informed decisions on improving customer satisfaction through customer service data, create advanced reports.

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