access to precisely what the user requires
User experience gives you exact result for what you are looking with help of sort by, Group by, Real time count and kanban view
improve user experience with features like sort group count and kanban view
Sort tickets by time of creation to view when they were updated or created. Tickets can be viewed in order from newest to oldest, or vice versa.
process incoming tickets by topic, source, status, priority and assign team member accordingly
track tickets as either open, closed or pending. Ticket counts kept up-to-date with the actual number of each of those statuses at all times.
Visualise your work project flow, stay organised and always keep on top of everything with Kanban
Here are the additional features to look at
Ticket management software with advanced features to help your customers tackle issues without sacrificing the time and effort of your customer service staff.
Generate, update, organize, and store a comprehensive self-serve library of reference materials with Support’s enhanced knowledge base software.
Acknowledge and respond to your customers’ issues quickly with advanced helpdesk automation software that will impress customers and prospects.
Generate advanced reports with enhanced customer service insights that accurately depicts all of your customer service data in real-time, anytime.
Contact management software with features that help you manage your customers information all at one place and grow your business.
Task Management is designed to help you to stay on top of deadlines and it makes sure that everyone is on the same page.
Set your team up for success by creating a system that minimizes time spent on routine tasks by creating a workflow for each repetitive tasks with Workflow Management
Classify the information you need into innumerable categories so that you can always find what you're looking for right away with Group Categorization.
Provide a feedback option by default in your service at all times which helps you to easily collect continuous customer feedback Feedback Management.
Create and categorize customized categories,priority tags to the appropriate tasks with help of advanced settings feature
Implement changes to a large number of tickets in a single swoop which will help to reduce mundane tasks and save resources with help of bulk actions
User Experience lets you enhances the user experience and customer satisfaction, resulting in an increase in the number of users
Go to the next level with 
At 500apps, we design & build world-class products for your business to help you grow like the Fortune 500.
I chose 500apps because of their value and incredible superior customer service. They really care about small-to-medium sized organizations like ours, whether you're very CRM experienced or lightly so. Every business needs a CRM these days. Compared to HubSpot or Fusion Marketing, they really present a better value and are quite robust yet simple to use. Very pleased!
I love 500apps. It's a perfect solution for startups. The price is right and the system does all I need it to. I had a small issue and called the customer service line. I was really impressed being able to speak with the team all the way from Australia. They resolved my issue immediately and were very nice to deal with. I highly recommend this solution. 500apps is excellent for startups who can't afford the high prices of alternative solutions out there.
500apps is a pretty compressive system for a good price. Plenty of integrations. Sales, marketing and help desk automation. I love that it integrates with IMAP and the chrome widget is brilliant for pulling in LinkedIn data. I've found the customer service incredibly responsive. These guys really care about their reputation.
