Telephony

to receive calls on your Help Desk

Get a Click-to-Call option for the users to contact your customer support using in-built VoIP.

Telephony

Offer Telephony Support to your Customers for Incident Tracking

Help you engage customer calls and ensure a high level of customer satisfaction.

telephony leave note
associate calls with tickets

Associate Calls with Tickets

Manage calls with tickets to speed up the customer support experience. Boost agents’ performance by making it easy to resolve customer issues. Our help desk streamlines ticket communication. It allows you to manage tickets and customer requests with ease.

interactive voice response

Interactive Voice Response

Utilize the Interactive voice response (IVR) system with our telephony to make it incredibly easy for your customers to contact you. It empowers your customer to instantly get in touch with the right support executive.

call recording

Call Recording

Playback or record all your clients' conversations and provide them with the best support. Never miss out on those crucial points that your customers make by using our telephony.

voicemail

Voicemail

Use voicemail in telephony to allow customers to leave questions as voice messages recorded in our ticketing system. Easily convert voicemails to tickets in a blink.

What is Telephony?

Telephony is the technology of interactive voice communications between two or more physically distant parties. It has been associated with voice communication, but voicemail and call recording are among some recent developments that have expanded telephony's capabilities.

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