Configure Settings

Configure Settings

This video covers settings, and there are a lot of them. Other topics covered in this lesson include closed/transferred tickets; tags; categories; responses; and feedback.

  • First, tags. You may add a tag and write its name there. Next, we'll add categories. The algorithm has already created several categories for us. These include priority (high), source, and kind. When using premade replies, we may select from a selection of pre-written responses or compose our own.
  • Now to the group settings. We can see how to include the ticket number in the subject line, forward emails, and retain email history here.
  • This section allows you to alter the HTML code that displays your support response. The same goes for closed and transferred tickets; decide if you like them or not. Close it.
More